Senior IT Systems & Infrastructure Specialist - Manufacturing

greenworkssunriseglobalmarketing; Morristown (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Greenworks Tools is seeking a Senior IT Systems & Infrastructure Specialist - Manufacturing to serve as the primary on-site technical resource for the Tennessee operation in Morristown. You will manage IT infrastructure, manufacturing tech, and end-user computing while aligning with enterprise architecture and cybersecurity standards.

The role collaborates with IT Infrastructure teams, engineering, manufacturing, and operations to maintain reliable, secure technology services that support

Qualifications

• Senior on-site technical resource for IT infrastructure, systems, networking, and end-user technology within the Tennessee manufacturing operation.
• Supports Windows server environments and related site infrastructure.
• Collaborates with IT Infrastructure team to align with enterprise architecture and security requirements.

Responsibilities

• Serve as a senior on-site technical resource for IT infrastructure, systems, networking, and end-user technology.
• Support LAN/WAN, wireless, VPN, firewall, and related network infrastructure.
• Assist with server installations and infrastructure upgrades.
• Coordinate infrastructure design changes with Greenworks IT Infrastructure.
• Provide IT support for manufacturing, warehouse, and OT environments.

Skills

IT infrastructure

Networking

End-user computing

Windows administration

Cybersecurity awareness

Tools

Active Directory

Microsoft 365

DNS/DHCP

VPN/Firewall

ERP/MES systems

Job description

Job Title: Senior IT Systems & Infrastructure Specialist - Manufacturing

Supervisor: Plant Manager

Job Location: Morristown, TN

Functional Partnership: Greenworks IT Infrastructure

Rate: Based on Experience

Company Website: www.greenworkstools.com

Company Summary

Be part of a more sustainable future with Greenworks Tools. We are looking for dynamic individuals who are excited and eager to help us bring cutting-edge green technology to the marketplace.

Greenworks Tools is a leader in battery-powered outdoor power equipment for DIY consumers, landscaping professionals, and commercial users. Our products include commercial and residential outdoor power equipment, riding and standing mowers, and electric utility and off-road vehicles.

By utilizing advanced battery, control, and drive technologies, Greenworks delivers the power and performance customers expect while helping transition outdoor power equipment away from traditional gas-powered technology.

Position Summary

The Senior IT Systems & Infrastructure Specialist - Manufacturing serves as a primary on-site technical resource for the Tennessee manufacturing operation and provides advanced support for IT infrastructure, business systems, manufacturing technology, and end-user computing.

This position reports administratively to the Plant Manager and works in close functional partnership with the Greenworks IT Infrastructure team to ensure local technology aligns with Greenworks enterprise architecture, cybersecurity requirements, technical standards, policies, and business objectives.

This is a senior, hands-on technical role. The successful candidate must be comfortable supporting day-to-day user and operational technology needs while also independently troubleshooting complex networking, wireless, server, systems, and infrastructure issues.

The position will work closely with Greenworks IT, plant leadership, Engineering, Manufacturing, Operations, business application teams, vendors, contractors, and other stakeholders to maintain reliable, secure, and effective technology services.

The primary work location is Morristown, Tennessee. The position may also provide IT support to Team Tech and other Greenworks or affiliated operations as business requirements dictate.

Essential Duties and Responsibilities

IT Infrastructure and Systems

• Serve as a senior on-site technical resource for IT infrastructure, systems, networking, and end-user technology within the Tennessee manufacturing operation.
• Support, maintain, troubleshoot, and assist with implementation of local IT infrastructure in accordance with Greenworks enterprise IT standards and architecture.
• Support LAN, WAN, VLAN, wireless, switching, routing, VPN, firewall, internet connectivity, structured cabling, and related network infrastructure.
• Troubleshoot network connectivity, performance, wireless coverage, authentication, and other infrastructure-related issues.
• Support Windows server environments, storage systems, virtualization platforms, and other site infrastructure where applicable.
• Monitor infrastructure and system health and proactively identify reliability, performance, capacity, and security concerns.
• Assist with server installations, infrastructure upgrades, technology refreshes, migrations, facility expansions, and new system deployments.
• Coordinate infrastructure design and significant configuration changes with Greenworks IT Infrastructure.

Microsoft and Enterprise Technology

• Support Microsoft Windows desktop and server environments.
• Support Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, DNS, DHCP, authentication, user/group administration, permissions, and related enterprise services within the appropriate assigned level of access.
• Troubleshoot operating system, authentication, application, connectivity, and enterprise technology issues.
• Work with Greenworks enterprise technology teams when issues require elevated access, architecture changes, or specialized expertise.

Manufacturing and Operational Technology Support

• Support the IT technology and infrastructure required for manufacturing, warehouse, and operational environments.
• Support production workstations, warehouse terminals, industrial PCs, barcode scanners, handheld/mobile devices, label printers, barcode printers, and other technology used in manufacturing and warehouse operations.
• Support network connectivity and IT integration for manufacturing and Operational Technology (OT) systems.
• Work with Engineering, automation teams, equipment manufacturers, vendors, and Greenworks IT to troubleshoot connectivity and infrastructure issues involving production equipment and systems.
• Support IT components associated with ERP, MES, production, warehouse, and related manufacturing systems.
• Assist with technology deployments associated with new production equipment, manufacturing lines, facility changes, and operational projects.
• Coordinate appropriately with Engineer