Senior IT Systems Engineer - Roadmaps, Cloud & Security

CFS; Grand Rapids (MI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive Healthcare

Free Vision Insurance

Retirement Plan w/ 4% match

3 Weeks PTO

Cell Phone Stipend

Job summary

CFS in Grand Rapids, MI is seeking an experienced IT Systems Engineer to join a growing team. This role focuses on delivering high-level infrastructure, cloud, and security expertise, with mentoring of help desk staff and direct collaboration with customer executives to roadmap technology initiatives.

You will design and optimize complex IT environments, lead projects, and stay current with evolving tech trends while maintaining strong client relationships as the main technical contact.

Qualifications

• 8+ years in business IT support or services with technical leadership.
• Extensive IT infrastructure experience: network, cloud, Windows Server, Active Directory, Microsoft 365, virtualization, VPNs, security.
• Proven ability to lead IT projects from planning to deployment with on-time, on-budget results.
• Strong communication and mentoring skills; able to align IT roadmaps with business goals.

Responsibilities

• Mentor and develop Help Desk staff and senior technicians.
• Lead customer onboarding and offboarding with high-quality service delivery.
• Provide advanced troubleshooting and escalation for the Help Desk.
• Partner with customer senior management to build and maintain strategic technology roadmaps.
• Serve as SME across IT infrastructure, cloud, networking, security, and Microsoft technologies.
• Design, implement, and optimize customer IT environments for performance, reliability, and security.
• Conduct assessments and audits to identify gaps and ensure best-practice compliance.
• Lead projects including deployments, upgrades, migrations within scope, budget, and timelines.
• Stay up to date with emerging tech trends and maintain customer relationships as primary technical contact.

Skills

IT infrastructure

Cloud

Networking

Security

Microsoft 365

Project leadership

Mentoring

Job description

CFS in Grand Rapids, MI is seeking an experienced IT Systems Engineer to join a growing team. This role focuses on delivering high-level infrastructure, cloud, and security expertise, with mentoring of help desk staff and direct collaboration with customer executives to roadmap technology initiatives.

You will design and optimize complex IT environments, lead projects, and stay current with evolving tech trends while maintaining strong client relationships as the main technical contact.