Entry-Level Systems Engineer: Hands-On IT & Customer Support

K Group Companies; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

VTO

Health insurance (employer-paid)

Disability insurance (employer-paid)

Dental and vision insurance (employer‑

401(k)

Profit-sharing

Job summary

K Group Companies in Grand Rapids, MI is seeking a Systems Engineer I to support customer IT environments with guidance from senior engineers. You will analyze service tickets, troubleshoot issues, install and update hardware and software, and contribute to building hands-on technical skills and strong customer service habits.

As an entry point to the engineering team, you will assist with deployments onsite and remotely, work with cross-functional teams, and help drive customer satisfaction and

Qualifications

• Foundational knowledge of computer systems, hardware, and software, with the ability to apply that knowledge to routine support tasks.
• Security Solutions: Foundational familiarity with EDR and XDR; SentinelOne exposure preferred.
• Cloud Productivity: Foundational familiarity with cloud administration tools; Intune, Entra ID, and Azure exposure preferred.
• VoIP and Communication Systems: Basic familiarity with phone system support; 3CX and/or RingCentral exposure preferred.
• 2+ years of helpdesk or technical support experience preferred. We value demonstrated skills over time served.
• Ability to use established troubleshooting methods to investigate routine technical issues, document findings, and resolve problems within assigned responsibilities. Recognizes when an issue requires senior engineer support and escalates it with relevant details.
• Ability to work collaboratively in cross‑functional teams and communicate technical information effectively to technical and non‑technical stakeholders.
• Ability to organize assigned deployment and support tasks, meet agreed deadlines, and communicate progress or blockers. Works with the project lead or senior engineer to prioritize competing requests.
• A relentless focus on providing excellent customer service.

Responsibilities

• Support new project deployments, both onsite and remotely, under the direction of a project lead or senior engineer.
• Work alongside project team members to complete assigned tasks and meet project expectations.
• Implement system upgrades and updates for customers following established procedures.
• Troubleshoot customer issues thoroughly, complete customer‑facing tasks with guidance from senior engineers, and escalated complex or unresolved problems when needed.
• Investigate and resolve problems within customer networks and IT systems using established troubleshooting methods.
• Communicate proactively with team members regarding task status, availability, and blockers.
• Identify potential upsell opportunities during the lifecycle of a service ticket and pass them to the appropriate account or sales contact.

Skills

Helpdesk experience

Customer service

Troubleshooting

Team collaboration

Entry-level IT knowledge

Tools

SentinelOne

Intune

Entra ID

Azure

3CX

RingCentral

Job description

K Group Companies in Grand Rapids, MI is seeking a Systems Engineer I to support customer IT environments with guidance from senior engineers. You will analyze service tickets, troubleshoot issues, install and update hardware and software, and contribute to building hands-on technical skills and strong customer service habits.

As an entry point to the engineering team, you will assist with deployments onsite and remotely, work with cross-functional teams, and help drive customer satisfaction and