Senior IT Roadmaps & Onboarding Engineer

CFS; Grand Rapids (MI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Healthcare

Vision insurance

Retirement plan with 4% match

3 weeks PTO

Cell phone stipend

Job summary

CFS in Grand Rapids, MI seeks a Senior Professional Services Engineer to deliver high-level technical leadership across managed services, including onboarding, troubleshooting, and roadmap development for customer IT environments.

The role emphasizes cloud, security, networking, and Microsoft technologies, with a focus on mentorship, cross-team coordination, and strategic client engagement.

Qualifications

• 8+ years of experience in business IT support and services.
• Experience across IT infrastructure: network architecture, cloud, Windows Server, Active Directory, Microsoft 365, virtualization, VPNs, and security.
• Proven experience leading IT projects with on-time, on-budget results.
• Strong interpersonal and communication skills.
• Ability to mentor and develop technical staff, sharing best practices.
• Experience creating and managing technology roadmaps and aligning IT strategy to business objectives.
• Strong documentation skills and understanding of industry compliance standards.
• Commitment to ongoing learning and staying current with evolving technologies and certifications.
• Bonus - MSP experience.

Responsibilities

• Mentor and develop Help Desk and Senior Help Desk Technicians.
• Lead customer onboarding and offboarding processes, ensuring high-quality service delivery.
• Provide advanced troubleshooting and serve as an escalation point for the Help Desk team.
• Partner directly with customer senior management to build and maintain strategic technology roadmaps aligned to business goals.
• Serve as a subject matter expert across IT infrastructure, cloud, networking, security, and Microsoft technologies.
• Design, implement, and optimize customer IT environments to meet performance, reliability, scalability, and security standards.
• Conduct regular assessments and audits to identify gaps, ensure compliance with best practices, and recommend improvements.
• Lead and participate in technology projects, including deployments, upgrades, and migrations, ensuring success across scope, budget, and timelines.
• Stay up to date with emerging technologies and industry trends.
• Maintain strong relationships with customers and serve as their primary technical point of contact.

Skills

Leadership

Customer-facing

Project management

Mentoring

Technical consulting

Communication

Tools

Microsoft 365

Active Directory

Windows Server

Virtualization

Networking

Cloud computing

Security

Job description

CFS in Grand Rapids, MI seeks a Senior Professional Services Engineer to deliver high-level technical leadership across managed services, including onboarding, troubleshooting, and roadmap development for customer IT environments.

The role emphasizes cloud, security, networking, and Microsoft technologies, with a focus on mentorship, cross-team coordination, and strategic client engagement.