Senior IT Systems Engineer (L2 - MSP)

ZipRecruiter; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An innovative staffing agency is seeking a Senior IT Technician to join a dynamic team dedicated to supporting small and medium-sized businesses. In this pivotal role, you will provide top-tier after-hours support to ensure smooth IT operations for clients. Your expertise in remote support, Windows systems, and various administration tools will be crucial in resolving issues promptly. This position offers a unique opportunity to work in a people-first environment that emphasizes growth and collaboration. If you're a problem solver with a passion for technology and client success, this role is perfect for you.

Benefits

Comprehensive HMO policy

Annual continuing education budget

Performance-based bonuses

13th month pay

$500 bonus at 90-day

PTO

Professional development opportunities

Qualifications

• 5+ years of experience in IT consulting or MSP environments is a must.
• Strong knowledge of Windows systems and remote support tools required.

Responsibilities

• Provide after-hours support and resolve tickets efficiently.
• Administer and troubleshoot Office 365 and Google Workspace environments.

Skills

IT consulting

Remote support

Windows operating systems

Office 365 administration

Google Workspace administration

SonicWall firewalls

Active Directory management

PowerShell scripting

Problem solving

Communication skills

Education

5+ years in IT consulting or MSP environments

Tools

N-Able N-sight

Shadow Protect

Autotask ticketing system

DATTO RMM

Job description

Job Description

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships and seek to recruit talent that will serve an individual Client's business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback, and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client:

We've proudly served the Portland and Washington areas for over 20 years, delivering excellent service and innovative IT solutions.

As a Senior IT Technician (Managed Service Provider), you'll be a key part of our team, providing top-tier support during after-hours and ensuring our clients' IT systems run smoothly. We're looking for someone who shares our core values of excellence, adaptability, integrity, and persistence.

Responsibilities:

• Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
• Act quickly to fix issues before they become bigger problems.
• Provide T2/T3-level support.
• Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
• Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
• Proactively address system warnings and alerts to prevent issues before they affect users.
• Administer and troubleshoot Office 365 and Google Workspace environments.
• Take care of server backups using Shadow Protect by Arcserve.
• Set up and troubleshoot SonicWall firewalls.
• Use PowerShell and batch file scripting to automate tasks.
• Keep track of and resolve issues using the Autotask ticketing system.

Requirements:

• Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
• Extensive experience with remote support tools and technologies.
• Proficient in managing and troubleshooting Windows operating systems and servers.
• Strong knowledge of Office 365 and Google Workspace administration.
• Extensive experience with SonicWall firewalls and Arcserve Shadow Protect.
• Strong expertise in Active Directory and Azure/Entrada management and migration.
• Strong familiarity with PowerShell scripting and batch file scripting.
• Strong familiarity with DATTO RMM.
• Strong understanding of PSA or ticketing systems.
• Confident problem solver and experienced solutions architect.
• Experience with Druva (bonus).
• Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
• Ability to work independently and solve complex technical issues with minimal supervision.
• Willing to work PST hours.

Compensation & Benefits (to be provided by Offshore Launch):

• $1600-2100 depends on experience
• $500 bonus at 90-day
• 13th month pay (paid on Jun 1 and Dec 1).
• Performance-based bonuses.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development.
• Start date: ASAP.

Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.