Provenir Inc. Looking for IT Systems Engineer at Remote

Provenir Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic fintech company that empowers businesses to lead in their industries. As an IT Senior Systems Engineer, you will be at the forefront of providing exceptional support to employees, ensuring a top-notch experience through your expertise in systems management and troubleshooting. This role offers a unique opportunity to work with cutting-edge technologies, including Microsoft Intune, JAMF, and cloud platforms like Azure and AWS. With a commitment to diversity and a focus on employee well-being, this innovative firm provides a flexible work environment, comprehensive health plans, and growth opportunities. If you're passionate about technology and customer service, this is the perfect place for you.

Benefits

Comprehensive health and wellness plans

Paid time off

Company holidays

Flexible work opportunities

Retirement benefits

Qualifications

• 7+ years in customer support for desktop software and hardware.
• Expertise in troubleshooting computer, network, and application issues.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide support for critical systems and enhance employee experience.
• Maintain enterprise-wide MDM and Single Sign-On solutions.
• Manage corporate networks and security functions effectively.

Skills

Windows/MacOS

Linux

Microsoft Office

Client VPNs

Microsoft Active Directory

AV/Security software

Corporate LAN/Wi-Fi Networks

Video Conferencing

Managed Print Services

Azure / AWS Certifications

Education

Associates Degree in Computer Science

Technical Certifications

Tools

Microsoft Intune

JAMF

Okta

Slack

Zoom

Jira/Confluence

Google Workspace

AZURE Active Directory

AWS

Job description

Who We Are
Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!

What You’ll Do
The IT Senior Systems Engineer will provide world-class support to the employees of Provenir, striving to meet the highest level of customer satisfaction by resolving issues in a professional and timely manner.

Essential Job Functions

1. SME for critical systems and be a champion for world-class employee experience.
2. Advance and maintain the enterprise-wide MDM (Microsoft Intune and JAMF) and Single Sign-On (Okta) solutions including policy management, application and device lifecycle, inventory, and reporting.
3. Participate in any Global Projects/Local Initiatives, and any ad-hoc requests as assigned (e.g., participating & coordinating the ISO/IA/OHSAS/FA policies and procedures are appropriately documented and in place. Responsible for Disaster Recovery plans and execution).
4. Incident and Problem Management: Provide expertise for complex incidents and problems, act as escalation point for L1 and L2, interface with vendor support and various partners to resolve incidents within SLAs.
5. Maintain corporate networks, both in corporate offices as well as public cloud providers.
6. Maintain VPN Solutions and endpoint protection software. Administer Productivity and Collaboration Tools including Slack, Zoom, Jira/Confluence, SSO and Google Workspace, AZURE Active Directory, AWS.
7. Perform desktop and cloud-based security functions including security scans, managing backup/restores, and remediating security vulnerabilities.
8. Track and escalate issues through the appropriate channels.
9. Effectively communicate information with team members and employees.
10. Proactively identify ways to avoid recurrence of issues by improving processes and recommending changes.
11. Create content for KB articles, training, and company-wide communications.

Required Experience/Skills:

1. Associates Degree in Computer Science/related field or equivalent technical certifications.
2. 7+ years providing customer support for desktop computer software and hardware.
3. Expert ability to analyze and troubleshoot computer, network, and application issues.
4. Expert knowledge of: Windows/MacOS, Linux, Microsoft Office, Client VPNs, Smartphones & Tablets, Microsoft Active Directory and Dell/Apple hardware repair.
5. Expert knowledge of: AV/Security software and corporate backup/restore systems.
6. Strong knowledge of: Corporate LAN/Wi-Fi Networks, Video Conferencing and Managed Print Services.
7. Strong network administration skills, both on corporate and cloud platforms.
8. Azure / AWS Certifications are an added advantage.
9. Excellent communication and interpersonal skills (must have the ability to build and maintain relationships at all levels).
10. Exceptional customer service/client facing skills.
11. Excellent follow-up and follow-through skills.

Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, along with retirement benefits to plan for your future.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, veteran status, or medical condition. We encourage people from all backgrounds to apply.