Senior IT Systems Engineer: Cloud, Security & Automation

Advanced Computer Technologies Inc.; Washington; On-site; USD 80,000 - 110,000; Full time

Job summary

Advanced Computer Technologies Inc. in Washington state is seeking a Senior IT Support Engineer to deliver expert server, network, and cloud support while guiding clients through complex tech challenges.

You will act as an escalation point, design and implement secure solutions, and drive proactive improvements. The role emphasizes MSP experience, scripting for IT operations, and strong documentation skills.

Qualifications

• 5–10 years in IT support, with 3+ years in an MSP role.
• Bachelor’s degree or relevant industry certifications.
• Strong Microsoft 365 expertise.
• Proficient in network troubleshooting.
• Experience with RMM and ticketing systems.
• Experience scripting to improve IT operations.
• Proven in proactive and reactive support environments.
• Strong IT documentation skills.
• Excellent interpersonal and problem-solving abilities.
• Thrives in fast-paced settings.

Responsibilities

• Provide expert support across server, network, and cloud environments.
• Escalation point for complex technical issues.
• Use scripting and automation to streamline operations.
• Design, implement, and manage secure tech solutions.
• Maintain and upgrade systems with security and compliance.
• Build client relationships and offer strategic technology advice.
• Document client infrastructures and troubleshooting procedures.
• Lead onboarding processes and ensure smooth transitions.
• Support system audits and regulatory compliance.
• Be on-call for critical issues, including after-hours.

Skills

Microsoft 365

Network troubleshooting

Scripting for IT ops

IT documentation

Interpersonal skills

Education

Bachelor’s degree or relevant industry certifications

Tools

RMM

Ticketing systems

Job description

Advanced Computer Technologies Inc. in Washington state is seeking a Senior IT Support Engineer to deliver expert server, network, and cloud support while guiding clients through complex tech challenges.

You will act as an escalation point, design and implement secure solutions, and drive proactive improvements. The role emphasizes MSP experience, scripting for IT operations, and strong documentation skills.