IT Systems Consultant

Advanced Computer Technologies Inc.; Washington; On-site; USD 80,000 - 110,000; Full time

Job summary

Advanced Computer Technologies Inc. in Washington state is seeking a Senior IT Support Engineer to deliver expert server, network, and cloud support while guiding clients through complex tech challenges.

You will act as an escalation point, design and implement secure solutions, and drive proactive improvements. The role emphasizes MSP experience, scripting for IT operations, and strong documentation skills.

Qualifications

• 5–10 years in IT support, with 3+ years in an MSP role.
• Bachelor’s degree or relevant industry certifications.
• Strong Microsoft 365 expertise.
• Proficient in network troubleshooting.
• Experience with RMM and ticketing systems.
• Experience scripting to improve IT operations.
• Proven in proactive and reactive support environments.
• Strong IT documentation skills.
• Excellent interpersonal and problem-solving abilities.
• Thrives in fast-paced settings.

Responsibilities

• Provide expert support across server, network, and cloud environments.
• Escalation point for complex technical issues.
• Use scripting and automation to streamline operations.
• Design, implement, and manage secure tech solutions.
• Maintain and upgrade systems with security and compliance.
• Build client relationships and offer strategic technology advice.
• Document client infrastructures and troubleshooting procedures.
• Lead onboarding processes and ensure smooth transitions.
• Support system audits and regulatory compliance.
• Be on-call for critical issues, including after-hours.

Skills

Microsoft 365

Network troubleshooting

Scripting for IT ops

IT documentation

Interpersonal skills

Education

Bachelor’s degree or relevant industry certifications

Tools

RMM

Ticketing systems

Job description

Job Description

Join Our Team as an IT Support Engineer

Are you a seasoned IT professional passionate about delivering top-tier technical support and innovative solutions? We’re looking for a Senior IT Support Engineer to join our dynamic team and help drive excellence in client service and technology implementation.

What You’ll Do

• Provide expert support across server, network, and cloud environments.
• Act as an escalation point for complex technical issues.
• Utilize scripting and automation to streamline operations.
• Design, implement, and manage secure and compliant technology solutions.
• Maintain and upgrade systems with a focus on security and regulatory standards.
• Build strong client relationships and offer strategic technology advice.
• Document client infrastructures and troubleshooting procedures thoroughly.
• Lead onboarding processes and ensure smooth transitions.
• Support system audits and ensure regulatory compliance.
• Be available for on-call support for critical issues, including after-hours.

Your Objectives

• Deliver outstanding client satisfaction.
• Foster team development and innovation.
• Provide forward-thinking solutions to enhance client efficiency.
• Maintain high-quality documentation standards.
• Pursue continuous professional growth.

What You Bring

• 5–10 years of IT support experience, including 3+ years in a progressive MSP role.
• Bachelor’s degree or relevant industry certifications.
• Strong expertise in Microsoft 365.
• Proficiency in network troubleshooting.
• Familiarity with RMM and ticketing systems.
• Proven experience with writing and utilizing scripting to improve efficiency in IT operations.
• Experience in both proactive and reactive support environments.
• Skilled in IT documentation tools.
• Excellent interpersonal and problem-solving skills.
• Ability to thrive in fast-paced settings.

Company Description

For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.

At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges.

Company Description

For over 40 years, Advanced has been a trusted IT partner to businesses across Connecticut, New York, and New Jersey. We specialize in network integration, cybersecurity, and managed services, delivering reliable solutions that drive long-term value.

At ACT, we’re more than just tech experts. We’re a collaborative team committed to excellence and client-first service. Our culture is built on trust, innovation, and a shared passion for solving complex challenges.