Senior IT Systems Engineer — Automation & IAM Lead

B Capital; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Perplexity is seeking an IT Systems Administrator in San Francisco to build systems and automations that accelerate a fast-moving team. This is an early, high-impact role where you'll create automation that makes repetitive work disappear and use AI tools we build for everyone.

This role is based in-person at our San Francisco office. You’ll drive automations for ticketing, credentialing, and device management, while enabling Self Service and extending automation to other departments.

Qualifications

• 7+ years of hands-on IT systems administration experience.
• Strong skills in macOS and Google Workspace.
• Hands‑on expertise administering and automating Okta, including securing access with strong auth policies and end‑to‑end user lifecycle automation using Okta Workflows; scripting experience with Bash or Python is highly preferred.
• Sharp troubleshooting instincts across MDM, Okta and common SaaS applications.
• A solid grasp of cybersecurity fundamentals, including IAM, RBAC, least privilege and encryption.
• Experience managing a ticketing system, including ITIL Problem Management and creating and monitoring of SLAs.
• A track record of leading IT projects from upgrade to rollout with minimum supervision.
• Clear communication and a genuine interest in automating away busywork.

Responsibilities

• Use Perplexity's own Computer product to build AI automations, custom skills, and IT workflows that take repetitive work off your plate.
• Work and tune agentic IT ticketing, including ticket analysis, creation of KPIs and building of workflows that resolve common requests automatically.
• Automate the management of users and devices so IT is as hands-off as possible.
• Enable Self Service and help other departments automate their processes as well.
• Manage and optimize corporate software systems.
• Improve our Mobile Device Management (MDM) setup and create a very polished Onboarding experience.
• Roll out and enforce strong security policies.
• Lead IT projects across endpoint management, IAM and the IT backend; train and support staff on IT systems, in person and remotely.

Skills

macOS

Google Workspace

Okta

Okta Workflows

Bash

Python

MDM

IAM

RBAC

Encryption

ITIL

SLAs

Job description

Perplexity is seeking an IT Systems Administrator in San Francisco to build systems and automations that accelerate a fast-moving team. This is an early, high-impact role where you'll create automation that makes repetitive work disappear and use AI tools we build for everyone.

This role is based in-person at our San Francisco office. You’ll drive automations for ticketing, credentialing, and device management, while enabling Self Service and extending automation to other departments.