Senior IT Support Technician - Endpoint & Security Expert

Ellwood Group, Inc.; New Castle (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ellwood Group, Inc. is seeking a Support Technician III to provide advanced technical support, managing endpoint configuration and solving complex hardware and software issues. The ideal candidate should have at least five years of experience in IT support and a Bachelor's degree in a technical field.

This role requires proficiency in PowerShell, enterprise device management, and the ability to work independently. Excellent communication and problem-solving skills are essential.

Qualifications

• Five or more years' experience in a similar IT support technician role.
• Proficiency in PowerShell scripting for automation and deployment.
• Experience with enterprise device configuration and compliance policies.

Responsibilities

• Handles problem recognition, research, and resolution of complex technical issues.
• Administers user accounts and access controls in Active Directory.
• Manages endpoint configuration and compliance policies.

Skills

Excellent communication and interpersonal skills

Detail-oriented with strong analytical skills

Strong problem-solving skills

Excellent time management and prioritization skills

Ability to work independently and as a team member

Good written communication skills

Education

Bachelor's degree in technical fields

CompTIA A+ certification

CompTIA Security+ (in progress)

Microsoft MD-102 (preferred)

Tools

Windows 10/11

M365

PowerShell

SCCM

Azure Active Directory

Job description

Ellwood Group, Inc. is seeking a Support Technician III to provide advanced technical support, managing endpoint configuration and solving complex hardware and software issues. The ideal candidate should have at least five years of experience in IT support and a Bachelor's degree in a technical field.

This role requires proficiency in PowerShell, enterprise device management, and the ability to work independently. Excellent communication and problem-solving skills are essential.