Senior IT Support Technician — Advanced End-User IT Support

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

40 hours leave bonus at start date

Job summary

New Mexico Department of Justice in Albuquerque seeks a Senior IT Support Technician to provide advanced technical support for end users and maintain critical IT systems.

The role covers hardware, software, network issues, and Microsoft 365 administration; requires strong problem solving, customer service, and the ability to manage multiple priorities in a fast-paced government environment.

Qualifications

• This role requires advanced technical support and troubleshooting across hardware, software, network, and OS in a multi-user environment.
• Experience with Microsoft 365 administration and support is required.
• Strong analytical and problem-solving skills with attention to detail and data security.

Responsibilities

• Serve as the primary contact for end users via phone, email, remote support, and in-person help.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system issues to restore service quickly.
• Assess, prioritize, and triage support requests and escalate when needed.
• Document requests and changes to maintain records and improve service delivery.

Skills

Advanced technical support

Troubleshooting

Customer service

Analytical skills

Prioritization

Education

High School diploma or equivalent

Tools

Microsoft 365

Outlook

Teams

SharePoint

Job description

New Mexico Department of Justice in Albuquerque seeks a Senior IT Support Technician to provide advanced technical support for end users and maintain critical IT systems.

The role covers hardware, software, network issues, and Microsoft 365 administration; requires strong problem solving, customer service, and the ability to manage multiple priorities in a fast-paced government environment.