Senior IT Support Technician

Red1; Bradenton (FL); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Professional growth opportunities

Certifications supported

Collaborative team culture

Descripción de la vacante

Red1, a full-service commercial IT firm based in the Bradenton–Sarasota area, is seeking a Senior IT Support Technician to join a hybrid team. You will escalate complex issues, mentor junior technicians, and provide Tier 2/3 remote support for desktops, servers, networking, and cloud systems.

The ideal candidate has 5+ years of hands-on IT support, strong Windows Server, Microsoft 365, networking, and security expertise, plus virtualization experience.

Formación

• 5+ years of hands-on IT support experience in a commercial or enterprise environment.
• Must live in the United States.
• Advanced knowledge of Windows Server, Microsoft 365, networking (LAN/WAN, VPNs, VLANs, firewalls), and security best practices.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Experience with virtualization platforms (Hyper-V, Proxmox, XCP-Ng) preferred.
• Familiarity with VoIP systems, access control, and security systems a plus.
• Excellent communication skills and customer service mindset.
• Ability to work independently and manage multiple priorities in a remote setting.
• Relevant IT certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco) strongly preferred.
• NOTE: A technical skills test will be administered prior to hiring.

Responsabilidades

• Provide Tier 2/Tier 3 remote support for desktops, servers, networking, and cloud systems.
• Diagnose and resolve complex hardware, software, and network issues.
• Configure, maintain, and optimize Windows and/or Linux servers, firewalls, and network infrastructure.
• Administer Microsoft 365, Azure AD, and other enterprise cloud platforms.
• Assist with network design, configuration, and documentation.
• Act as a technical lead for escalated service tickets and client projects.
• Create and maintain technical documentation and knowledge base articles.
• Provide mentoring and guidance to junior IT support staff.

Conocimientos

Windows Server

Microsoft 365

Networking

Security best practices

Troubleshooting

Virtualization

VoIP

Access control

Security systems

Communication

Remote work

Certifications

Educación

IT certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco)

Herramientas

Hyper-V

Proxmox

XCP-NG

Azure AD

Descripción del empleo

Senior IT Support Technician to manage Tier 2/3 needs.

About Red1

Founded in 2018, Red1 is a full-service commercial IT firm based in the Bradenton–Sarasota, Florida area. We provide comprehensive IT management services, including computer sales and support, network architecture, maintenance and repair, access control, VoIP, fire and security alarm systems, and security camera solutions. Our Red1 Builds division specializes in designing and installing low-voltage and life safety systems for new construction and remodel projects.

Description

Position Overview

We are seeking a highly skilled Senior IT Support Technician to join our hybrid team. This role requires advanced IT knowledge, excellent problem-solving abilities, and the ability to work independently while delivering exceptional service to clients. You will serve as an escalation point for complex issues, handle high-level troubleshooting, and guide junior technicians when needed.

Key Responsibilities

• Provide Tier 2/Tier 3 remote support for desktops, servers, networking, and cloud systems.
• Diagnose and resolve complex hardware, software, and network issues.
• Configure, maintain, and optimize Windows and/or Linux servers, firewalls, and network infrastructure.
• Administer Microsoft 365, Azure AD, and other enterprise cloud platforms.
• Assist with network design, configuration, and documentation.
• Act as a technical lead for escalated service tickets and client projects.
• Create and maintain technical documentation and knowledge base articles.
• Provide mentoring and guidance to junior IT support staff.

Qualifications

• 5+ years of hands-on IT support experience in a commercial or enterprise environment.
• Must live in the United States.
• Advanced knowledge of Windows Server, Microsoft 365, networking (LAN/WAN, VPNs, VLANs, firewalls), and security best practices.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Experience with virtualization platforms (Hyper-V, Proxmox, XCP-Ng) preferred.
• Familiarity with VoIP systems, access control, and security systems a plus.
• Excellent communication skills and customer service mindset.
• Ability to work independently and manage multiple priorities in a remote setting.
• Relevant IT certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco) strongly preferred.
• NOTE: A technical skills test will be administered prior to hiring.

What We Offer

• Competitive salary based on experience.
• Remote work flexibility.
• Opportunities for professional growth and certifications.
• Collaborative and supportive team culture.