Senior IT Support Tech - Network/Telecom & CAP Security Lead

Fairfax County Government; Fairfax (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits

Retirement

Job summary

Fairfax County Government is seeking an IT Support Technician to join the Workplace IT Service Desk, providing advanced Tier II-III end-user support, Windows-based system administration, and CAP division coordination.

You will help resolve complex PC, software, and device issues, mentor junior staff, and contribute to continuous improvement of IT services for a diverse user base across DPWES. Expect travel and on-call rotations as needed.

Qualifications

• Associate degree in computer science, electrical engineering, electronics, or related field; plus three years of network/telecommunications experience; or a bachelor’s degree plus one year of design/troubleshooting experience.

Responsibilities

• Build, test, and deploy Windows PCs including imaging and software packaging.
• Administer Active Directory using SCCM and Windows tools.
• Provide Tier II-III end-user support for PC, software, mobile devices, printers, and connectivity.
• Diagnose hardware and software problems; escalate as needed to ensure timely resolution.
• Develop subject matter expertise for DPWES CAP division and lead implementations.
• Serve as CAP's Information Security Coordinator and primary security training contact.
• Coordinate with vendors and IT staff to deploy changes and new releases.
• Act as IT liaison to DIT for incident resolution and upgrades.

Skills

End-user support

Customer service

Strong communication

Team mentoring

Problem solving

Learning new systems

Education

Bachelor's degree in IT or related field

Associate degree in computer science/electrical engineering/electronics or related field

Tools

SCCM

Active Directory

Windows Server administration

PowerShell

Windows 11/Office 365

IT service management tools (ServiceNow)

Dell PC hardware

Job description

Fairfax County Government is seeking an IT Support Technician to join the Workplace IT Service Desk, providing advanced Tier II-III end-user support, Windows-based system administration, and CAP division coordination.

You will help resolve complex PC, software, and device issues, mentor junior staff, and contribute to continuous improvement of IT services for a diverse user base across DPWES. Expect travel and on-call rotations as needed.