Senior IT Support & Systems Administrator

Universal Display Corporation; New Castle (DE); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary and annual bon

Annual bonus program

Medical/Prescription Drug coverage, D+

Dental, and Vision for employees and</

Option of Health and Dependent FSAs

Option of Health Savings Account (HSA)

Group Term Life insurance, short term

long-term disability benefits for emps

Employee Stock Purchase Plan (ESPP)

401(k) company contribution

Annual charitable matching gift

Generous Paid Time Off

Job summary

Adesis Inc. in the United States is seeking a Senior Help Desk Administrator to provide advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment.

This role covers hardware, software, Microsoft 365, enterprise apps, networking, and endpoint devices across multiple locations. You will support onboarding, asset tracking, and IT projects while maintaining strong customer service and technical ownership.

Qualifications

• 5+ years of progressive help desk, desktop support or end-user technology experience in a corporate environment.
• Senior-level experience supporting Windows workstations, M365, AD, endpoint devices, printers and business apps.
• Strong troubleshooting across hardware, software, networks, permissions and security issues.
• Willingness to travel between Delaware and New Jersey offices as needed.
• Relevant certifications such as CompTIA A+/Network+/Security+ or ITIL are preferred.

Responsibilities

• Provide advanced help desk support including third-tier issue resolution via phone, email, and ticketing system.
• Troubleshoot Windows OS, enterprise apps, network connectivity, endpoints, and permissions.
• Triage, route, monitor, resolve, and document support tickets with clear findings.
• Stage, image, configure, deploy, refurbish, and support end-user equipment.
• Support onboarding by provisioning equipment and setting up workstations for new hires.
• Track IT inventory and global asset management practices.
• Support Active Directory, Microsoft 365, SharePoint, and SaaS applications.
• Coordinate with IT teams, vendors, and stakeholders to resolve issues.
• Create and maintain technical documentation and end-user communications.
• Contribute to training and IT governance practices.

Skills

5+ years experience

Windows & M365 support

Troubleshooting

Networking basics

Ticketing experience

Documentation

Communication

Independence

Travel

Certifications preferred

Job description

Adesis Inc. in the United States is seeking a Senior Help Desk Administrator to provide advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment.

This role covers hardware, software, Microsoft 365, enterprise apps, networking, and endpoint devices across multiple locations. You will support onboarding, asset tracking, and IT projects while maintaining strong customer service and technical ownership.