Senior IT Support Specialist — Endpoint & Identity

Socket.dev; Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

National Seating and Mobility seeks an Advanced Systems Support professional to troubleshoot and resolve incidents escalated by Tier 1, supporting corporate users across Microsoft Intune, Microsoft 365, Active Directory and more.

You will partner with IT teams to minimize business disruption, provision accounts for new hires, and document solutions for knowledge sharing. This role emphasizes end-to-end incident handling and collaboration with security and infrastructure teams.

Qualifications

• Associate degree or technical training in IT or related field.
• 3–5 years of progressive IT support experience.
• Relevant Microsoft, endpoint management, identity, networking certifications preferred but not required.

Responsibilities

• Own, troubleshoot, and resolve incidents and service requests escalated by Tier 1.
• Provide professional technical support for corporate users and executives.
• Collaborate with IT teams to minimize business disruption.
• Perform provisioning for new hires, role changes, and offboarding.
• Document troubleshooting processes and resolutions.

Skills

IT support

Customer service

Problem solving

Communication

Education

Associate degree or technical training

Certifications in IT support (preferred)

Tools

Microsoft Intune

Microsoft 365

Active Directory

Microsoft Entra ID

Cisco Meraki

Cisco Firepower

RingCentral

Zscaler

Job description

National Seating and Mobility seeks an Advanced Systems Support professional to troubleshoot and resolve incidents escalated by Tier 1, supporting corporate users across Microsoft Intune, Microsoft 365, Active Directory and more.

You will partner with IT teams to minimize business disruption, provision accounts for new hires, and document solutions for knowledge sharing. This role emphasizes end-to-end incident handling and collaboration with security and infrastructure teams.