Senior IT Support Specialist

RoadSafe Traffic Systems; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Specialist to join their dynamic team. This role involves providing proactive support to ensure optimal performance of systems and applications, troubleshooting issues, and collaborating with IT teams for seamless integration. The company values diversity and offers competitive pay along with a robust benefits package, including medical, dental, and a 401(k). If you have a passion for technology and a commitment to excellence, this is an exciting opportunity to make a significant impact in the field of IT support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Growth Potential

Diversity Commitment

Qualifications

• 10+ years in IT helpdesk, system, or network administration.
• Deep knowledge of hardware, software, and networking.

Responsibilities

• Provide proactive and responsive support to computer users.
• Troubleshoot enterprise applications and hardware issues.

Skills

Microsoft Office 365

Windows 11

Troubleshooting

Networking

Helpdesk Systems

Remote Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

ConnectWise

MaaS360

Azure

Job description

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About The Organization
RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. It serves customers in all 48 contiguous states through over 60 branch locations. We offer competitive pay, growth potential, and an excellent benefits package including medical, dental, vision, and 401(k). We value diversity and are committed to an inclusive environment.

Position Details
Title: Sr. IT Support Specialist
Classification: Exempt

Position Summary
The Senior IT Support Specialist provides proactive and responsive support to computer users, ensuring optimal performance of systems, hardware, and software. Responsibilities include troubleshooting enterprise applications, hardware, software, Office 365, license management, onboarding/offboarding, and supporting LAN, WAN, and other systems. The role involves handling helpdesk queries, diagnosing and resolving issues, and supporting network infrastructure.

Key Responsibilities

1. Manage multiple user requests, balancing priorities and deadlines.
2. Collaborate with IT teams to ensure seamless server and network system integration with enterprise applications.
3. Develop, implement, and follow IT policies and procedures, ensuring compliance.
4. Provide technical support via in-person, phone, email, or ticketing systems.
5. Serve as escalation point for vendors and service providers.
6. Maintain and optimize daily system performance.
7. Guide users through troubleshooting processes.
8. Install, modify, and repair hardware/software (lifting/moving equipment up to 50 lbs. required).
9. Diagnose and resolve LAN, WAN, and other system issues.
10. Monitor server hardware, software, and network infrastructure.
11. Follow up with users to confirm resolution and identify recurring issues.
12. Some travel may be required.

Technical Experience Required

• Proficiency in Microsoft Office 365 and Teams administration.
• Advanced knowledge of Windows 11 and desktop hardware.
• Experience guiding end users through PC setup and troubleshooting.
• Data migration and profile transfer experience.
• Experience with patch management and Azure.
• MDM experience (MaaS360 preferred).
• Hands-on with Android and iOS devices.
• Experience with helpdesk systems like ConnectWise.
• Remote troubleshooting skills for software, hardware, printers, and networking.

Essential Skills and Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (preferred).
• 10+ years in IT helpdesk, system, or network administration.
• Deep knowledge of hardware, software, and networking.
• Experience with firewalls, VPNs, and network communications.
• Strong troubleshooting skills.
• Proficiency in networking protocols and technologies.
• Relevant certifications (Microsoft 365, others) are a plus.

EOE Statement
We are an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.