Senior IT Support Engineer (Tier 3 Escalation)

Sportsman's Warehouse; West Jordan (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

Sportsman’s Warehouse is seeking an Engineer Support 3 to provide advanced IT support for stores, DC and SSC. You will handle escalations, lead root-cause analysis, and drive hardware refreshes and store openings.

Ideal candidates have 3–5 years in IT support, strong Windows 10/11 and Microsoft 365 skills, and experience with AD/Entra ID, Intune, and endpoint management. Some after-hours work and travel to stores may be required.

Qualifications

• Expert-level troubleshooting of Windows 10/11, Microsoft 365, and common peripherals.
• Working knowledge of Active Directory, Entra ID, and Group Policy.
• Experience with endpoint management tools and ITSM ticketing processes.

Responsibilities

• Escalation point for complex incidents and root-cause analysis.
• Store systems and POS support, vendor coordination as needed.
• Endpoint management: images, config, deployment, patching.
• Network connectivity troubleshooting and escalation to network teams.
• Identity and access management using AD/Entra ID and MFA basics.
• Incident and problem management within SLA; build knowledge base.
• Mentorship of Tier 1/2 and contributors to runbooks and docs.
• Support store openings, remodels, and hardware refresh projects.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Group Policy

PowerShell scripting

ITIL / ITSM processes

Customer service

Independent work

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

NinjaOne

Microsoft Intune

Configuration Manager

Freshservice

Job description

Sportsman’s Warehouse is seeking an Engineer Support 3 to provide advanced IT support for stores, DC and SSC. You will handle escalations, lead root-cause analysis, and drive hardware refreshes and store openings.

Ideal candidates have 3–5 years in IT support, strong Windows 10/11 and Microsoft 365 skills, and experience with AD/Entra ID, Intune, and endpoint management. Some after-hours work and travel to stores may be required.