Hybrid IT Support Engineer (Tier 2/3)

DeWinter Group; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

DeWinter Group seeks an IT Support Engineer (Tier 2/3) to lead advanced troubleshooting and infrastructure projects. You will collaborate with IT leadership to improve security, streamline processes, and ensure reliable operations for a growing user base of consultants and staff.

Ideal candidates bring 3–5+ years in Tier 2/3 support, strong experience with Microsoft 365, Entra ID, Intune, Okta, and ServiceNow, plus a proactive, customer-focused mindset.

Qualifications

• 3–5+ years of Tier 2–3 support experience in fast-paced environments.
• Hands-on experience with Microsoft 365, Entra ID, Intune, Okta, Zoom Admin, Zscaler, SentinelOne.
• Excellent customer service and service-oriented mindset.
• Ability to manage tickets end-to-end and work independently.
• Tech-savvy with the ability to troubleshoot using modern tools and research platforms.

Responsibilities

• Provide advanced support and incident resolution for Windows, macOS, network connectivity, and core business software via ServiceNow.
• Manage identity and endpoint administration including Okta, Microsoft Intune, and Entra ID (Azure AD).
• Support collaboration tools such as Zoom and Microsoft Office applications.
• Assist with security initiatives, including endpoint alert management and infrastructure hardening projects.
• Support hardware and OS issues in laboratory environments.
• Develop detailed documentation, runbooks, and SOPs to optimize operational efficiency.

Skills

Customer service

Ownership

Independent work

Problem solving

Strong communication

Tools

Microsoft 365

Entra ID / Azure AD

Intune

Okta

Zoom Admin

Zscaler

SentinelOne

ServiceNow

PowerShell

Python

Graph API

Job description

DeWinter Group seeks an IT Support Engineer (Tier 2/3) to lead advanced troubleshooting and infrastructure projects. You will collaborate with IT leadership to improve security, streamline processes, and ensure reliable operations for a growing user base of consultants and staff.

Ideal candidates bring 3–5+ years in Tier 2/3 support, strong experience with Microsoft 365, Entra ID, Intune, Okta, and ServiceNow, plus a proactive, customer-focused mindset.