Senior IT Support Engineer – Regional Onsite Tech

Energy Jobline ZR

Winston-Salem (NC)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off (PTO)

Money Purchase Pension Plan

403(b) Retirement Savings Plan

Employee Assistance Program

Free Telehealth

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Job summary

Goodwill Industries of Northwest North Carolina is seeking a Senior IT Support Engineer to deliver secure and reliable infrastructure services across 71+ facilities in the Winston-Salem region. The role focuses on hands-on IT support for deployed devices, AD, M365, SharePoint Online, and collaboration tools, with on-site datacenter and networking duties when needed.

You will lead endpoint and system support, participate in projects, and provide on-call coverage.

Qualifications

Associate degree or equivalent technical certifications.
2+ years IT support experience.
Strong communication and customer service.
Experience with ticketing systems.
Ability to work in a fast-paced environment and prioritize requests.

Responsibilities

Maintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.
Troubleshoots equipment and systems and provides solutions to ensure technology is working properly.
Owns or co-owns specific solutions such as printer maintenance software and desktop management software.
Closes out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.
Participates in special or technical projects within facilities and solutions as needed.
Provides on-call onsite technical support as needed which includes weekends.