Senior IT Support Engineer L3 - Windows & Networking

Teceze

Springfield (NE)

On-site

USD 70,000 - 90,000

Full time

5 hours ago

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Job summary

Teceze, based in Springfield, Nebraska, seeks an experienced L3 IT Support professional to deliver advanced hardware, software and OS troubleshooting. You will resolve desktop and laptop issues, fix peripherals, and manage network connectivity.

The role requires 5–8 years of enterprise IT support, strong Windows and networking skills, AD user management, and solid incident handling with SLA compliance. A Bachelor's in IT/CS is preferred; diploma/associate may be considered; relevant

Qualifications

Minimum 5–8 years of IT support, desktop support, or technical support.
Experience handling escalated L2/L3 technical issues in an enterprise environment.
Hands-on experience with hardware troubleshooting, Windows OS, and networking.

Responsibilities

Provide L3 technical support for hardware, software, and operating system issues.
Troubleshoot desktops, laptops, peripherals, and network connectivity.
Handle escalated incidents, ticketing, and SLA-based resolutions.
Support device configuration, imaging, software installation, and maintenance.
Diagnose and resolve Windows OS, TCP/IP, DNS, and DHCP issues.
Maintain technical documentation and update incident records.
Follow client security policies and ensure timely resolution of technical issues.