Information Technology Support Engineer

Teceze; Springfield (NE); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Teceze, based in Springfield, Nebraska, seeks an experienced L3 IT Support professional to deliver advanced hardware, software and OS troubleshooting. You will resolve desktop and laptop issues, fix peripherals, and manage network connectivity.

The role requires 5–8 years of enterprise IT support, strong Windows and networking skills, AD user management, and solid incident handling with SLA compliance. A Bachelor's in IT/CS is preferred; diploma/associate may be considered; relevant

Competenze

• Minimum 5–8 years of IT support, desktop support, or technical support.
• Experience handling escalated L2/L3 technical issues in an enterprise environment.
• Hands-on experience with hardware troubleshooting, Windows OS, and networking.

Mansioni

• Provide L3 technical support for hardware, software, and operating system issues.
• Troubleshoot desktops, laptops, peripherals, and network connectivity.
• Handle escalated incidents, ticketing, and SLA-based resolutions.
• Support device configuration, imaging, software installation, and maintenance.
• Diagnose and resolve Windows OS, TCP/IP, DNS, and DHCP issues.
• Maintain technical documentation and update incident records.
• Follow client security policies and ensure timely resolution of technical issues.

Conoscenze

Windows OS

Hardware diagnostics

Networking fundamentals

Desktop imaging

Active Directory

IT ticketing

Customer service

Formazione

Bachelor's degree in IT/CS

Diploma/associate in IT

Certifications (A+/Network+/MS)

Descrizione del lavoro

Location: 14734 Friend Plaza, Springfield, NE 68059

Job Responsibilities

• Provide L3 technical support for hardware, software, and operating system issues.
• Troubleshoot desktops, laptops, peripherals, and network connectivity.
• Handle escalated incidents, ticketing, and SLA-based resolutions.
• Support device configuration, imaging, software installation, and maintenance.
• Diagnose and resolve Windows OS, TCP/IP, DNS, and DHCP issues.
• Maintain technical documentation and update incident records.
• Follow client security policies and ensure timely resolution of technical issues.

Required Skills

• Windows OS and desktop troubleshooting.
• Hardware diagnostics, repair, and replacement.
• Networking fundamentals: TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Desktop imaging, OS installation, and software deployment.
• Active Directory and user account management.
• IT ticketing systems, incident management, and SLA compliance.
• Strong troubleshooting, communication, and customer service skills.

Experience

• Minimum 5–8 years of experience in IT support, desktop support, or technical support.
• Experience handling escalated L2/L3 technical issues in an enterprise environment.
• Hands-on experience with hardware troubleshooting, Windows OS, and networking.

Education

• Bachelor's degree in information technology, Computer Science, or a related field preferred.
• Diploma or associate degree in IT or a related discipline may be considered.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.