Senior IT Support Engineer

Lendable Ltd; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Hybrid roles

Health coverage

Retirement & savings

Employee referral bonus

Office meals & snacks

Sustainable commuting

Job summary

Lendable is seeking a Senior IT Support Engineer to develop and automate in-house IT systems, troubleshoot the office IT environment, and manage day-to-day IT requests. The role will help build out the IT support function in Mexico alongside the UK team, supporting a fast-paced, 24/7 environment across multiple locations.

You will be involved in onboarding, ticketing, and direct user support across Windows and MacOS, with a focus on automation, identity access management, and cross-border

Qualifications

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with MDM systems such as Jumpcloud, Jamf or Kandji
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk
• Familiarity with Identity Provider (IDP) platforms such as Okta
• Hands-on experience running Okta and VPN/secure remote access as code
• A natural problem solver with a high level of attention to detail & excellent communication
• A self-starter who takes ownership of tasks and projects

Responsibilities

• Be the first point of contact for office staff IT issues
• Support IT BAU tasks including ticketing, troubleshooting, and maintenance
• Provide direct support for Windows and MacOS
• Onboarding of new joiners across multiple locations
• Maintain and troubleshoot office tech equipment (video conferencing, networking)
• Develop system scripting tasks to streamline processes
• Implement and maintain identity access management integrations
• Provide global IT support including on-call overlap with UK/EU/US teams

Skills

IT Support

Service Desk

MDM

ITSM Tools

Okta

VPN as code

Communication

Self-starter

Tools

PowerShell

Bash

VPN

Job description

ABOUT LENDABLE

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

JOIN US IF YOU WANT TO

• 1. Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• 2. Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
• 3. Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

About the role

Are you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests?

This is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people). We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

What you will do

• Be the first point of contact for our office staff with their IT issues
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
• Onboarding of new joiners across multiple geographic locations and support with their technical needs
• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
• Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services
• Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)
• Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.

What we’re looking for

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)
• Hands-on experience running Okta and our VPN / secure remote access as code.
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
• Willingness to visit our office locations in Kent and London as required

Nice to haves

• Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems.
• Have some scripting knowledge and/or experience. (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance.
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Interview process

• A 15 minute online cognitive assessment.
• A quick phone call with one of the Talent Team
• Onsite or Video Interview
  • Technical Interview
  • Meet the team you’ll work with daily
• Meet a member of the senior tech leadership.

LIFE AT LENDABLE

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog https://blog.lendable.co.uk/!