Senior IT Support Engineer

Mmr Research; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative global research agency is seeking a Senior IT Support Engineer to join its dynamic IT Service Desk team. This role offers the chance to provide top-notch technical support, troubleshoot complex issues, and lead major incident resolutions. With a strong focus on collaboration and employee well-being, the company prides itself on a vibrant culture and exceptional training opportunities. Join a passionate team dedicated to driving innovation in the consumer research space and enjoy a fulfilling career where no two days are the same. Experience the excitement of working with industry leaders while advancing your professional journey.

Benefits

Competitive salaries

Ample holiday allowances

Unparalleled training opportunities

Vibrant culture

Focus on employee well-being

Qualifications

• 5+ years in tech support with 2+ years in leadership.
• BS in Computer Science or similar hands-on expertise required.

Responsibilities

• Provide tech support to on-site and remote teams.
• Lead major incident resolutions and assist in training.

Skills

ITIL Certification

CompTIA A+

Network+

Microsoft Certifications

5+ years in tech support

Leadership experience

Apple device expertise

Android device expertise

Microsoft device expertise

Scripting & Automation

Customer-Centric Attitude

Experience with Modern Workplace Management

Experience supporting International Services Users

Education

BS in Computer Science

Proven hands-on expertise

Tools

Help Desk Systems

Ticketing Processes

Job description

Senior IT Support Engineer

Application Deadline: 1 July 2025

Department: IT

Employment Type: Permanent - Full Time

Location: MMR Research Mumbai

Reporting To: IT Service Desk Manager

Description

We are seeking an experienced Senior IT Support Engineer to join our Global IT Service Desk in Mumbai!

As a Senior IT Support Engineer, you'll keep our global tech environment running seamlessly. This role offers opportunities for leadership, growth, and the chance to solve exciting challenges daily.

Key Responsibilities

• ️ Provide top-notch tech support to on-site and remote teams.
• Act as an escalation point for frontline IT support
• Troubleshoot complex hardware, software, and network issues.
• Lead major incident resolutions and assist in training team members.
• Manage user accounts and maintain inventory.
• Support devices like iPads, laptops, AV systems, and printers.
• Actively support the Service Desk Team Manager with the management of the Development of more junior members of the team
• Collaborate with cross-functional teams to solve tech challenges.

Skills, Knowledge and Expertise

• Degree or Proven Experience: BS in Computer Science or similar hands-on expertise.
• ️ Certifications: ITIL, CompTIA A+, Network+, or Microsoft certifications.
• 5+ years in tech support; 2+ year in leadership
• Expertise with Apple, Android, and Microsoft devices.
• Familiarity with help desk systems and ticketing processes.
• Experience supporting C-suite team members.
• Advanced Experience with Scripting & Automation
• A problem-solver with a knack for multitasking and learning new tech.
• Customer-Centric Attitude
• Experience with Modern Workplace Management or Mobile Device Management
• Experience supporting International Services Users

A bit about us and our benefits!

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 900 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.

What makes MMR special?

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 99% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

Ready to experience it for yourself? Apply now!