Sr. DAS Support Engineer

SOLiD Gear Inc; Jersey City (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a highly motivated Sr. DAS Support Engineer to join their dynamic Support Team. This role involves providing technical troubleshooting for North American customers, both remotely and in the field. You'll collaborate closely with integrators, manage product support documentation, and mentor junior engineers. With a focus on RF technology and wireless systems, this position offers a chance to contribute significantly to the company's growth while enjoying a comprehensive benefits package, including medical, dental, and 401k options.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Vacation / Holiday / Sick Time

401k

Qualifications

• 8+ years of RF / DAS experience with SOLiD products.
• Strong communication skills to interact with customers.

Responsibilities

• Provide Tier 2 DAS troubleshooting resources remotely and on-site.
• Develop understanding of new product features for Day 1 Support.

Skills

RF / DAS troubleshooting

Communication skills

Wireless technology (CDMA, GSM, LTE, 5G)

Documentation writing

Education

Bachelor's Degree in Electrical or RF Engineering

Tools

RF test equipment

NetSuite

Job description

We seek a highly motivated and technically qualified individual to join our Support Team. The Sr. DAS Support Engineer will be responsible for supporting SOLiD's North American customers with technical troubleshooting both remotely and in the field when necessary.

Job Type : Full Time Job Location : Remote U.S. (NJ Metro Area Preferred) Travel : Up to 25% as required Benefits : Medical, Dental, Life Insurance, Vacation / Holiday / Sick Time, 401k

Reporting to the Director of Operations, this position will be a key contributor of SOLiD's continued growth and success. Duties will include the following :

Responsibilities

• Provide Tier 2 DAS troubleshooting resources over the phone or on-site as needed
• Develop and maintain in-depth understanding of new product features in advance of new product launches to enable Day 1 Support for SOLiD's customers
• Work closely with the integrators to efficiently resolve field issues affecting DAS performance
• Interface with the carriers to ensure proper signal quality obtained to / from DAS
• Write documentation to aid the supportability of the SOLiD portfolio
• Collaborate with Support team members to enhance training materials and support processes
• Create field trip reports with issue analysis and troubleshooting action taken when traveling to customer sites
• Request feature enhancement or functional improvement to the product management team and R&D by identifying customer requirements gathered during field support
• Evaluate updated features by utilizing demo gear to determine whether the features meet validation criteria
• Manage revision history and firmware version of updated product features
• Analyze root causes on any critical RMAs returned from customers to assist product quality improvement experienced from customer support and on-site verification
• Mentor and train new employees and junior level Support Engineers as directed by management
• Other duties as assigned

Requirements

• Bachelor's Degree in Electrical or RF Engineering or equivalent working experience
• 8+ years of proven RF / DAS experience with specific experience on SOLiD Products
• Thorough working knowledge of RF test equipment
• Intimate knowledge of wireless technology such as CDMA, GSM, LTE, 5G, and NR
• Strong communication skills and ability to interact with customers and across departments
• Experience using NetSuite or similar financial software is a plus.

SOLiD is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Sr Support Engineer • Jersey City, NJ, United States