Senior IT Support Engineer

MrBeast; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Generous Medical (Blue Cross Blue Sch"

Company contributions to Health SAV A

401k Plan with Safe Harbor company-m‌

Flexible vacation policy and paid公司} ,

Company-provided technology package

Relocation assistance where applicable

Job summary

Beast Industries is seeking a Senior IT Support Engineer to join our growing team. This role blends onsite and remote IT support, handling hardware, software, and network issues for production, creative, and corporate teams.

You will work with the IT Manager to deploy enterprise technology, manage systems, enhance security, and drive key IT initiatives in a fast-paced environment leveraging cutting-edge tools.

Qualifications

• 4+ years of IT Support/Admin experience in mid-to-large orgs.
• Strong troubleshooting across hardware, software, and networking.
• Excellent communication to non-technical users.
• Experience with enterprise tools and security practices.
• Hands-on with macOS and Windows environments.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows.
• Configure and deploy laptops, desktops, and mobile devices.
• Troubleshoot software and hardware issues across core apps.
• Maintain conference room systems, printers, and collaboration tools.
• Assist in WiFi and network deployments across campus and studios.
• Support internal software, cloud tools, and SaaS platforms.
• Create IT documentation and training guides.
• Assist with hardware purchasing and asset lifecycle.
• Support campus network infrastructure and cabling.
• Implement IT security best practices and MDM deployment.

Skills

IT Support

Troubleshooting

MacOS & Windows

Google Workspace Admin

Microsoft 365 Admin

Networking concepts

MDM platforms (Jamf/Intune/Kandji)

SaaS administration

Security best practices

Hardware purchasing & inventory

Education

Certifications: CompTIA A+/Google IT/Apple ACMT/Microsoft 365/Cisco CCNA

Tools

macOS

Windows

Google Workspace

Microsoft 365

Jamf/Intune/Kandji FleetDM

Cisco/Ubiquiti networking

MDF/IDF wiring

FleetDM

Job description

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

About the Role

MrBeast is seeking an Senior IT Support Engineer to join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for our production, creative, and corporate teams.

You will work alongside the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and contribute to key IT initiatives. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is eager to work with cutting-edge technology.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows environments.
• Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.).
• Maintain conference room systems, digital signage, printers, and other collaboration tools.
• Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi).
• Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms.
• Create and maintain IT documentation, knowledge bases, and training guides.
• Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
• Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs).
• Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.

What We’re Looking For

• 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills with the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands‑on experience with macOS & Windows environments.
• Proficiency in Google Workspace or Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
• Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
• Familiarity with IT ticketing systems, asset management, and SaaS administration.
• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
• Experience in media production, content creation, or entertainment industries.
• Knowledge of Linux, scripting, or automation tools.

The target compensation ranges from $100,000 – $130,000 including bonus, benefits, and equity..

The Perks, Why Work On the MrBeast Team

We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.

• Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
• Company contributions to employee Health Savings Accounts (HSA)
• 401k Plan with Safe Harbor company-matching
• Flexible vacation policy and paid company holidays
• Company-provided technology package
• Relocation assistance where applicable, including travel and company-provided housing for the first 90 days

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MrBeast’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.