Senior IT Support & End-User Training Lead

Piedmont Global

Arlington (VA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Piedmont Global is seeking a Sr. IT Support Specialist to anchor daily IT operations at our Arlington, VA headquarters.

You will own Tier 1/2 support for our global team, administer Microsoft 365 and Entra ID, manage devices with Intune, and train staff to maximize tool usage, including AI assistants. This onsite role requires strong customer service, hands-on Windows/macOS support, and experience with ITSM ticketing.

Qualifications

4+ years in a help desk, service desk, or desktop support role with escalation experience.
Strong customer service and communication skills; translate tech issues into plain language.
Experience training end users and creating learning materials.
Hands-on use of AI tools (Copilot, Claude, ChatGPT) in daily work.
Direct admin of Microsoft 365, Entra ID, and Intune.

Responsibilities

Serve as the senior escalation point for IT issues for HQ and remote staff.
Administer Microsoft 365, Entra ID, Exchange Online, Teams, and SharePoint/OneDrive permissions.
Manage device fleet in Intune across Windows and macOS.
Develop training materials and run onboarding sessions.
Collaborate with security on MFA, access resets, and audit support.
Maintain hardware lifecycle and asset inventory.