Senior IT & Facilities Operations Specialist

Mettler Toledo AG; Columbia (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Mettler Toledo AG in Columbia, MD seeks a Sr IT Support Specialist to maintain IT infrastructure and facility operations for US-based AutoChem employees. You will be the primary contact for end-user support, coordinating with Corporate IT, local management, and vendors to ensure smooth operations.

Responsibilities include desktop and device support, incident tracking in ServiceNow, escalation of complex issues, software and hardware installation, asset management, backup verification, and

Qualifications

• Customer-focused IT support experience.
• Experience coordinating with vendors and management.
• Familiarity with workplace facilities is a plus.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and conference room tech.
• Receive, document, track, and update incidents via ServiceNow.
• Escalate complex IT, security, networking, server, or application issues.
• Install software and hardware per company standards.
• Assist with asset management, inventory, and equipment deployment.

Skills

End-user support

Incident management

Vendor coordination

Building operations

Tools

ServiceNow

Job description

Mettler Toledo AG in Columbia, MD seeks a Sr IT Support Specialist to maintain IT infrastructure and facility operations for US-based AutoChem employees. You will be the primary contact for end-user support, coordinating with Corporate IT, local management, and vendors to ensure smooth operations.

Responsibilities include desktop and device support, incident tracking in ServiceNow, escalation of complex issues, software and hardware installation, asset management, backup verification, and