Senior IT Support & Active Directory Specialist

10 BTI Solutions, Inc.; Texas; On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid sick leave

Job summary

BTI Solutions is seeking a seasoned Tech Support/IT Helpdesk professional in Texas to provide second-line support for Windows desktops, laptops, and mobile devices. You will troubleshoot Active Directory issues, assist with Office applications, and collaborate with Tier 3 and infrastructure teams on complex incidents.

The role covers onboarding/offboarding, access management, on-site and after-hours VIP support, and maintaining logs in our service desk system.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years hands-on IT support in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Experience supporting Windows 10/11, Office 2021/2023, and standard desktop apps.
• Familiarity with remote support tools (SCCM, Remote Desktop).
• Certifications such as CompTIA A+/Network+, Microsoft MCP/MCSA are preferred.
• VDI and MacOS support experience is a plus.

Responsibilities

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Active Directory (user accounts, group policies, OUs, permissions, login issues).
• Support Office suite and enterprise collaboration tools.
• Handle escalations from Tier 1 and partner with Tier 3 and infrastructure teams for complex issues.
• Manage on-boarding/offboarding and access rights through AD and other systems.
• Provide on-site and off-hour VIP support for Executives and urgent cases.
• Maintain accurate records of issues and resolutions in the service management system (e.g., Zendesk).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and propose long-term improvements and process changes.
• Ensure compliance with IT security policies and procedures.

Skills

Active Directory

GPOs

DNS/DHCP

Windows 10/11

Office Suite

Remote support tools

PowerShell

ITIL

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

SCCM

Remote Desktop

Zendesk

ServiceNow

BMC Remedy

WDS

Job description

BTI Solutions is seeking a seasoned Tech Support/IT Helpdesk professional in Texas to provide second-line support for Windows desktops, laptops, and mobile devices. You will troubleshoot Active Directory issues, assist with Office applications, and collaborate with Tier 3 and infrastructure teams on complex incidents.

The role covers onboarding/offboarding, access management, on-site and after-hours VIP support, and maintaining logs in our service desk system.