Senior IT Specialist: Lead IT Projects & M365 Expert

National Audubon Society; Washington (District of Columbia); Hybrid; USD 72,000 - 120,000; Full time

Job summary

National Audubon Society seeks a Senior IT Specialist to ensure seamless operation across diverse technology environments, lead initiatives, and deliver advanced support for Windows, MacOS, and SaaS services. You will drive IT projects, mentor staff, and act as a trusted point of contact across departments.

The position is hybrid, requiring in-office presence in Washington, DC on Mondays and Tuesdays and two additional days each month. Proximity to Audubon’s DC office is essential for success.

Qualifications

• Bachelor's degree in a related field and at least 7 years of progressive experience in Tier 2 or higher technical support.
• Ability and experience with leading large IT projects including research, working with stakeholders, development, and implementation.
• Demonstrated ability to mentor junior IT staff, fostering a collaborative team environment.
• Strong expertise with M365, including Intune, Entra, and Teams
• Expertise in procuring and managing external vendors, contractors, and technology partners.
• Proven experience in providing technical support for Windows and MacOS devices; iOS experience is a plus.
• Strong knowledge of troubleshooting issues related to software, hardware, and cloud‑based services.
• Demonstrated experience using Microsoft Office Suite, Zoom, Slack, Box, Okta, and other SaaS applications.
• Practical understanding of TCP/IP networking.
• Experience with Jira and Confluence preferred.
• Excellent customer service including the ability to communicate clearly with a non‑technical audience.
• Strong documentation skills.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Lead and coordinate IT projects and initiatives from conception to implementation, ensuring alignment with organizational goals and optimal resource allocation.
• Collaborate cross‑departmentally on IT initiatives and operate independently as a technology lead.
• Develop solutions and implement new services within the SaaS environment.
• Provide advanced technical support for hardware, software, and services on Windows and MacOS devices and for other IT‑managed equipment.
• Troubleshoot and resolve complex issues related to hardware, software functionality, integration, and interoperability.
• Analyze IT systems performance and functionality for improved efficiency and productivity.
• Deliver a high level of customer satisfaction through effective communication, professionalism, and a customer‑centric approach.
• Provide high level Tier 2 support, including, with unfettered access to their computers and files, to executive level staff.
• Perform help desk triage responsibilities as backup to Help Desk Supervisor as necessary.
• Serve as a resource to Service Technicians.
• Document support interactions, solutions, and procedures for future reference and knowledge sharing.
• Create and provide trainings for IT hardware, software, and services.
• Provide technical support and assist with timely issues outside of normal business hours as necessary.
• Maintain and foster culture of safety.
• Other job‑related duties as assigned.

Skills

M365 Suite

Intune

Entra

Teams

Customer Service

Documentation

Education

Bachelor's degree in a related field

Tools

Jira

Confluence

Box

Okta

Slack

Job description

National Audubon Society seeks a Senior IT Specialist to ensure seamless operation across diverse technology environments, lead initiatives, and deliver advanced support for Windows, MacOS, and SaaS services. You will drive IT projects, mentor staff, and act as a trusted point of contact across departments.

The position is hybrid, requiring in-office presence in Washington, DC on Mondays and Tuesdays and two additional days each month. Proximity to Audubon’s DC office is essential for success.