Senior IT Services Technician: Advanced Technical Support

Colonial Group; East Taunton (MA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health and Wellness benefits

Onsite Gym

Employee Discount

Job summary

Jordan’s Furniture in Taunton, MA is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. You’ll troubleshoot, escalate, configure equipment, install software, and document processes to keep our teams connected and productive.

This full-time role operates Monday through Friday, 8:30 a.m. to 5:00 p.m., with a pay range of $26.50 to $33.50 per hour.

Qualifications

• 3–5 years prior experience in a similar IS support role.
• Industry standard certifications are preferred but not required.
• Excellent interpersonal and written/oral communication skills.
• Proficient computer skills and ability to learn new software.
• Must be able to read and communicate effectively in English.

Responsibilities

• Respond to and complete employee requests for advanced technical assistance in a timely manner.
• Provide second-level escalation support to resolve more complex problems.
• Enter hardware and software issues and resolutions into the IS Services database; monitor and address tickets daily.
• Create and modify documentation for IS Services procedures and the Resolution Database.
• Repair and configure equipment and install software as directed.
• Maintain understanding of the commercial and custom software applications used in the company.
• Other tasks as assigned by the Supervisor.

Skills

Interpersonal skills

Communication skills

Computer skills

English proficiency

Job description

Jordan’s Furniture in Taunton, MA is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. You’ll troubleshoot, escalate, configure equipment, install software, and document processes to keep our teams connected and productive.

This full-time role operates Monday through Friday, 8:30 a.m. to 5:00 p.m., with a pay range of $26.50 to $33.50 per hour.