Senior IT Services Branch Lead - USCENTCOM (TS/SCI)

General Dynamics IT; Tampa (FL); On-site; USD 115,000 - 155,000; Full time

Job summary

General Dynamics IT in Tampa, FL is seeking a Senior Services Branch Lead to direct all aspects of service operations for the USCENTCOM CITS Program. You will lead Service Desk, Desktop Services and Secure View teams to meet mission priorities and drive technical excellence.

You will oversee incident and problem management, apply ITIL/PMBOK practices, and coordinate with vendors to deliver timely, secure, and compliant IT services for high-level government customers.

Qualifications

• Bachelor's degree in computer science or engineering with 8+ years’ related experience.
• DoW 8140 or 8570 certification required.
• ITIL 4 Foundation certification preferred.

Responsibilities

• Direct all aspects of service operations and projects for the USCENTCOM CITS Program.
• Lead Service Desk, Desktop Services, and Secure View teams.
• Oversee incident and problem management processes and reporting.
• Drive continual service improvement aligned to policy and milestones.

Skills

Incident management

Problem management

Change management

Team leadership

Education

Bachelor's degree in CS/ENG

Master's degree (desired)

Tools

MS Project

Job description

General Dynamics IT in Tampa, FL is seeking a Senior Services Branch Lead to direct all aspects of service operations for the USCENTCOM CITS Program. You will lead Service Desk, Desktop Services and Secure View teams to meet mission priorities and drive technical excellence.

You will oversee incident and problem management, apply ITIL/PMBOK practices, and coordinate with vendors to deliver timely, secure, and compliant IT services for high-level government customers.