Senior IT Service Manager (ServiceNow - Event Management)

Centene Corporation; Town of Texas (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

Centene Corporation is seeking a Senior IT Service Manager to lead its Event Management operations. This role requires a Bachelor's degree and 4-6 years of relevant experience, offering a competitive salary structure alongside comprehensive benefits, including flexibility in work arrangements. The selected candidate will spearhead initiatives to improve service quality and efficiency across IT operations.

Benefits

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Qualifications

• 4-6 years of related experience required.
• Intermediate technical and soft skills in specialty.
• Knowledge of ITSM and ITIL framework preferred.

Responsibilities

• Administer and support IT Event Management practices.
• Manage system events processing leading to incident notification.
• Develop strategies for event management operations.

Skills

ServiceNow Event Management

Incident Management

Analytical Skills

Project Management

Soft Skills

Education

Bachelor's degree in a quantitative or business field

Tools

Dynatrace

Splunk

Solarwinds

AWS CloudWatch

Grafana

Kibana

Job description

Senior IT Service Manager (ServiceNow - Event Management)

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Senior IT Service Manager (ServiceNow - Event Management)

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You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose

Administer and support IT Event Management practice and processes and improve enterprise-wide effectiveness and efficiency of the firm's IT service operations. Helps to ensure high levels of service and performance targets are maintained. Assist other operational IT service management practices, including planning, developing, and maintaining. Focuses on administration and configuration of enterprise event management tools, as well as its respective maintenance, testing, integration, and management strategies, in partnership with the ServiceNow Platform team.

• Develops strategy and plan for the approach on event management operations, and the implementation and development of policies and procedures to ensure consistent high levels of quality and availability
• Oversees the planning, hosting, and deployment of key operational activities for event management and IT customers to deliver effective solutions to reduce noise from monitoring events and notify responders
• Oversees ITSM and enterprise event management tools and their respective maintenance, configuration, integration, and strategies
• Manages all system events processing leading to incident notification, problem identification and escalation management according to predefined protocols
• Provides leadership, technical guidance and coaching to analysts executing service operations
• Supports the technology leadership in developing budget projections based on short- and long-term goals and objectives
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Education/Experience

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills

• Knowledge of ServiceNow Event Management, On-Call Scheduling & Escalations, CMDB, Service Reliability Management, SLI/SLOs, building reports, Performance Analytics, Incident Management, Common Services Data Model (CSDM 4.0)
• Knowledge of Monitoring Tools Dynatrace, Splunk, Solarwinds, AWS CloudWatch, Grafana/Kibana
• Knowledge of IT Service Management (ITSM), ITIL framework and practices, Python, Regular Expression (REGEX), JavaScript
  
  

Soft Skills

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills
  
  

License/Certification

• ITIL Foundations v3 preferred
  
  

Pay Range $35.49 - $63.79 per hour

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care and Insurance

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