Senior IT Service Desk Specialist (Tier 3 Cleared)

Kaimetrix; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Education reimbursement

Commuter benefits

Job summary

Kaimetrix is seeking an IT Service Desk Specialist – Level III in Washington, D.C., to provide advanced technical support in a mission-critical environment. The role requires at least 6 years of experience in technical support and a bachelor's degree in a related field.

Your responsibilities will include using troubleshooting techniques to resolve hardware and software issues, collaborating with technical teams, and enhancing support processes. Kaimetrix offers a comprehensive benefits package and values continuous improvement.

Qualifications

• Minimum of 6 years of experience in technical support or IT service desk roles.
• Education in IT or Computer Science or equivalent experience.

Responsibilities

• Utilize advanced troubleshooting techniques and diagnostic tools.
• Provide in-depth technical support for hardware and software systems.
• Collaborate with technical teams to resolve complex problems.
• Document troubleshooting steps in the ticketing system.
• Identify opportunities to enhance support processes.

Skills

Advanced troubleshooting techniques

Client-level hardware and software support

Problem resolution

Knowledge base documentation

Process improvement

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Kaimetrix is seeking an IT Service Desk Specialist – Level III in Washington, D.C., to provide advanced technical support in a mission-critical environment. The role requires at least 6 years of experience in technical support and a bachelor's degree in a related field.

Your responsibilities will include using troubleshooting techniques to resolve hardware and software issues, collaborating with technical teams, and enhancing support processes. Kaimetrix offers a comprehensive benefits package and values continuous improvement.