Senior IT Service Desk Analyst | Night Shift

Coretek-Services; Farmington Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Coretek is seeking a Senior Service Desk Analyst to join our Service Desk Team. This role involves providing advanced technical support, troubleshooting complex IT issues, and mentoring junior analysts to ensure high-quality service for internal Coretek employees and external clients.

Responsibilities include handling advanced incidents (M365/O365, Citrix, Azure), acting as an escalation point, and contributing to knowledge base updates. 7 p.m.–7 a.m.

Qualifications

• 3–4 years of Service Desk experience in a medium-to-large environment.
• Strong understanding of Windows and Mac operating systems.
• Good knowledge of ITIL processes and service desk best practices.

Responsibilities

• Provide advanced Service Desk support for client IT incidents and requests, including Citrix, M365/O365, and Azure.
• Mentor junior analysts and serve as escalation point for complex issues.
• Log, track, and communicate incident status to clients and internal teams.

Skills

Service Desk experience

Active Directory

Windows

MAC

Education

ITIL v4 Foundations certification

Tools

Citrix

Azure

M365/O365

Job description

Coretek is seeking a Senior Service Desk Analyst to join our Service Desk Team. This role involves providing advanced technical support, troubleshooting complex IT issues, and mentoring junior analysts to ensure high-quality service for internal Coretek employees and external clients.

Responsibilities include handling advanced incidents (M365/O365, Citrix, Azure), acting as an escalation point, and contributing to knowledge base updates. 7 p.m.–7 a.m.