IT Service Desk Specialist II – Night Shift

Community Health Systems; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Health Systems in Franklin, TN is seeking a Service Desk Representative II to provide advanced end-user support for hardware, software, and connectivity, resolving moderately complex issues.

The schedule is 10:30pm–9:30am CT, Wed–Sat, with collaboration across IT teams to improve service delivery, incident management, and user satisfaction. A 3–5 year IT service desk background and an associate degree or higher are preferred.

Qualifications

• H.S. Diploma or GED required
• 3–5 years IT service desk experience
• Associate degree or higher preferred in IT/CS or related field

Responsibilities

• Resolves tier-one and tier-two support requests for hardware, software, and connectivity.
• Performs advanced troubleshooting and root-cause analysis to reduce recurring incidents.
• Maintains service documentation, knowledge articles, and escalation procedures.
• Collaborates with IT support teams to implement service improvements and process enhancements.
• Assists with onboarding and training new team members and users on IT policies and tools.
• Monitors and manages ticket queues to meet service-level targets.

Skills

IT service desk experience

Troubleshooting

Communication skills

Incident management

Education

Associate degree or higher in IT/CS or related field

Job description

Community Health Systems in Franklin, TN is seeking a Service Desk Representative II to provide advanced end-user support for hardware, software, and connectivity, resolving moderately complex issues.

The schedule is 10:30pm–9:30am CT, Wed–Sat, with collaboration across IT teams to improve service delivery, incident management, and user satisfaction. A 3–5 year IT service desk background and an associate degree or higher are preferred.