Senior IT Service Designer & SDP Delivery Lead

Computacenter; Illinois; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation plans

Attractive benefit plans

Long-term career opportunities

Job summary

Computacenter is seeking a Service Designer to lead the creation of delivery-ready service designs for complex IT infrastructure. With responsibilities spanning from translating customer requirements to developing work breakdown structures and staffing models, this role demands 5–10 years of IT services delivery experience, strong documentation skills, and familiarity with various technology domains. Computacenter offers a competitive compensation package and comprehensive benefits, fostering both health and financial security for its employees.

Qualifications

• 5–10 years of experience in IT services delivery or service design.
• Proven experience in supporting service delivery models.
• Hands-on experience developing work breakdown structures and staffing models.

Responsibilities

• Translate customer requirements into service designs.
• Develop staffing models and project timelines.
• Own the Service Design Package and document assumptions.

Skills

Service design

IT services delivery

Stakeholder engagement

Cross-functional collaboration

Documentation skills

Education

Bachelor’s degree in Information Technology or related field

Tools

Excel

Visio

PowerPoint

Word

Job description

Computacenter is seeking a Service Designer to lead the creation of delivery-ready service designs for complex IT infrastructure. With responsibilities spanning from translating customer requirements to developing work breakdown structures and staffing models, this role demands 5–10 years of IT services delivery experience, strong documentation skills, and familiarity with various technology domains. Computacenter offers a competitive compensation package and comprehensive benefits, fostering both health and financial security for its employees.