Senior IT Service Delivery & Ops Oversight Lead

SAIC; Aurora (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across IT maintenance operations, change management, and service delivery lifecycle activities.

The candidate will support the full spectrum of maintenance and change management functions from service transition through operations, maintenance, and disposal, coordinating across multi-stakeholder environments to minimize operational risk and sustain

Qualifications

• Bachelor's degree in STEM with 5+ years of related experience.
• Master's degree with 3+ years of related experience.
• U.S. Citizen with an active Top Secret clearance with Polygraph.
• Eligible for access to SCI programs as determined by the Government.
• Familiarity with IT service delivery lifecycle concepts including transition, operations, maintenance, and disposal.
• Strong written and verbal communication for senior audiences.
• Demonstrated ability to coordinate across complex, multi-stakeholder organizations and manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as liaison between IT service delivery vendors, the U.S. Government customer, and mission partners to ensure shared understanding of expectations, progress, and objectives.
• Guide stakeholders in adopting standardized service delivery practices while facilitating a culture of continuous service improvement (CSI) across projects.
• Act as a Technical Advisor, translating customer needs into service requirements and identifying potential capability gaps.
• Provide thought leadership to shape and optimize service roadmaps, aligning projects with mission priorities.
• Create concise, actionable, and practicable recommendations to support government decision-making.
• Advise Government leadership on core operational capabilities, planned maintenance activities, and change management processes.
• Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations to minimize mission impact.
• Assist with root cause analysis and after-action reports to identify sources of service failures and recommend solutions to prevent recurrence.
• Support readiness event planning and assess service maturity through established readiness processes to efficiently transition services from development into operational environments.
• Coordinate service delivery artifacts through site integration efforts and facilitate stakeholder awareness of integration activities.
• Assist with planning and preparation for the retirement and disposal of systems and services.
• Leverage expertise to ensure continuity across multiple IT service deliveries, with emphasis on requirements management, configuration management, and readiness activities.
• Assess service readiness and perform verification and validation for new system capabilities or upgrades.
• Develop technical analysis and tools to support system functionality and capacity planning.

Skills

Stakeholder coordination

Advisory leadership

CSI culture

Technical advisory

Change management

Service delivery knowledge

Education

Bachelor's degree in STEM

Master's degree in STEM

Job description

SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across IT maintenance operations, change management, and service delivery lifecycle activities.

The candidate will support the full spectrum of maintenance and change management functions from service transition through operations, maintenance, and disposal, coordinating across multi-stakeholder environments to minimize operational risk and sustain