Senior IT&S Technician - Executive Technology

Northwell Health; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Northwell Health is seeking a Senior Technician to provide white-glove desktop and endpoint support for executives at the 59th Street office. You will be the primary on-site tech, handling Windows and macOS, devices, and AV/meeting environments.

You will manage the full device lifecycle, perform patching and software deployment via enterprise tools, support mobile devices, and maintain accurate asset records while upholding executive-facing professionalism and SLA adherence.

Qualifications

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Responsibilities

• Provide hands-on, white-glove support for executives on Windows and macOS platforms.
• Manage end-to-end device lifecycle: provisioning, imaging, deployment, and retirement of executive endpoints.
• Perform endpoint management tasks including patching, compliance monitoring, and software deployment via enterprise tools (e.g., Microsoft Intune).
• Support executive mobile devices (iOS/Android), peripherals, and accessories.
• Maintain accurate asset records, documentation, and support procedures for executive technology environments.
• Provide first-level support for executive conference rooms and huddle spaces, including video conferencing setup and troubleshooting (Microsoft Teams, Zoom).
• Conduct pre-meeting room checks to ensure all technology is functional ahead of high-priority meetings.
• Escalate complex room system issues to the Enterprise Collaboration team as needed.
• Operate within established SLAs, ticketing standards, and service protocols while maintaining thorough ticket documentation.
• Maintain a calm, professional, and solutions-focused approach in high-pressure, executive-facing situations.
• Collaborate with the broader Executive Technology team and participate in knowledge-sharing and process improvement efforts.

Skills

Executive support

Customer service

Communication

Education

Associate95s degree or equivalent

Tools

Microsoft Intune

VMware Workspace ONE

Jamf Cloud

Microsoft 365

Job description

Job Description

Provide white-glove desktop and endpoint support to senior executives and leadership at the 59th Street office. The Senior Technician serves as the primary on-site technology resource, delivering high-touch, reliable support while maintaining a professional executive-ready presence. This role is primarily focused on desktop and device support, with a working knowledge of AV and collaboration tools to assist with executive meeting environments.

Job Responsibility

• Deliver hands-on, white-glove technology support for executives across Windows and macOS platforms, including hardware, software, and connectivity troubleshooting.
• Manage end-to-end device lifecycle: provisioning, imaging, deployment, and retirement of executive endpoints.
• Perform endpoint management tasks including patching, compliance monitoring, and software deployment via enterprise tools (e.g., Microsoft Intune).
• Support executive mobile devices (iOS/Android), peripherals, and accessories.
• Maintain accurate asset records, documentation, and support procedures for executive technology environments.
• Provide first-level support for executive conference rooms and huddle spaces, including video conferencing setup and troubleshooting (Microsoft Teams, Zoom).
• Conduct pre-meeting room checks to ensure all technology is functional ahead of high-priority meetings.
• Escalate complex room system issues to the Enterprise Collaboration team as needed.
• Operate within established SLAs, ticketing standards, and service protocols while maintaining thorough ticket documentation.
• Maintain a calm, professional, and solutions-focused approach in high-pressure, executive-facing situations.
• Collaborate with the broader Executive Technology team and participate in knowledge-sharing and process improvement efforts.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

HIGHLY PREFERRED

• Prior executive or VIP support experience preferred.
• Proficiency troubleshooting hardware, software, and connectivity issues across Windows 11 and macOS.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and enterprise endpoint management tools.
• Experience with MDM platforms such as Microsoft Intune or VMware Workspace ONE, Jamf Cloud.
• Familiarity with video conferencing platforms (Teams, Zoom) and conference room AV setups.
• CompTIA A+ or equivalent certification.
• Experience using an ITSM platform such as ServiceNow.
• Strong customer service orientation with a polished, executive-ready presence and excellent communication skills.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).