Senior IT Project Manager - CRM & AI Modernization

TEKsystems; Cleveland (OH); On-site; USD 83,000 - 103,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability coverage

HSA

Transit benefits

Job summary

TEKsystems seeks a Senior IT Project Manager to lead CRM modernization initiatives in an enterprise, onsite in Cleveland, OH. You will oversee end-to-end delivery across Agile and Waterfall, guiding CRM enhancements, AI integration, and legacy modernization to achieve on-time outcomes with strong stakeholder collaboration.

This role requires excellent communication, risk management, and the ability to coordinate cross-functional teams including developers, architects, QA, and release engineers.

Qualifications

• IT project management experience.
• Strong Agile, Waterfall, and SDLC knowledge.
• Experience managing CRM or customer-facing applications.
• Excellent stakeholder management and communication skills.
• Experience with enterprise modernization or digital transformation preferred.

Responsibilities

• Lead end-to-end IT project delivery across Agile and Waterfall environments.
• Manage timelines, milestones, risks, dependencies, and deliverables.
• Coordinate business stakeholders, developers, architects, QA, and release teams.
• Facilitate Agile ceremonies and support release planning.
• Provide project status, risks, and outcomes to leadership.
• Drive decisions and remove project roadblocks.

Skills

IT Project Mgmt

Agile & SDLC

CRM / customer apps

Stakeholder management

Digital transformation

Job description

TEKsystems seeks a Senior IT Project Manager to lead CRM modernization initiatives in an enterprise, onsite in Cleveland, OH. You will oversee end-to-end delivery across Agile and Waterfall, guiding CRM enhancements, AI integration, and legacy modernization to achieve on-time outcomes with strong stakeholder collaboration.

This role requires excellent communication, risk management, and the ability to coordinate cross-functional teams including developers, architects, QA, and release engineers.