Senior IT Product Specialist - 157346

Atrium; New York (NY); On-site; USD 75,768 - 89,544; Full time

Benefits offered by this job

Atrium Care Package including healthcare plans

Discount programs and paid time off

Job summary

A public sector organization in New York seeks an IT Product Specialist to support application issues, coordinate enhancement projects, and ensure compliance with IT security standards. The ideal candidate has over 6 years of experience in IT support, proficiency in SQL, and strong communication skills. This role offers a competitive hourly rate and a comprehensive care package including healthcare plans and paid time off.

Qualifications

• 6+ years in IT application support.
• Strong troubleshooting and coordination skills.
• Ability to communicate effectively with technical and non-technical users.

Responsibilities

• Troubleshoot and resolve application issues.
• Gather requirements and support enhancement projects.
• Coordinate between users, IT teams, and vendors.

Skills

Troubleshooting

Coordination

SQL

Cloud applications

Communication

Education

Bachelor's degree in Computer Science

Tools

Microsoft SQL Server

Microsoft Office

Job description

Overview

About Atrium - Our client is a large public sector organization supporting community-focused programs through technology and innovation. They are now looking for an IT Product Specialist.

Salary/Hourly Rate: $55/hr - $65/hr

The IT Product Specialist will bridge the gap between program users, technical teams, and vendors to ensure applications run smoothly and meet business needs. This role includes troubleshooting, coordinating enhancements, supporting testing, and ensuring compliance with IT security requirements.

Responsibilities

• Troubleshoot and resolve application issues, documenting root causes.
• Gather requirements and support enhancement projects.
• Coordinate between users, IT teams, and vendors.
• Track project progress and prepare system documentation.
• Support user acceptance testing, deployments, and upgrades.
• Assist with audits, security scans, and compliance activities.

Required Experience / Skills

• 6+ years in IT application support.
• Strong troubleshooting and coordination skills.
• Proficiency in SQL (Microsoft SQL Server) and SDLC knowledge.
• Experience with cloud applications and Microsoft Office tools.
• Ability to communicate effectively with technical and non-technical users.

Preferred Experience / Skills

• Knowledge of XML, JavaScript, HTML, .NET, ASP.
• Strong data analysis skills.
• Public sector or health-related experience.

Education

• Bachelor's degree in Computer Science or related field.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

EOE/M/F/D/V/SO