Senior IT PM — Citywide Tech Modernization (Hybrid)

City and County of San Francisco; San Francisco (CA); Hybrid; USD 224,000 - 241,000; Full time

Job summary

City and County of San Francisco’s Department of Technology is seeking a Senior IT Project Manager to lead complex modernization programs. You will guide cross‑functional teams, manage vendors, and ensure on‑time, on‑budget delivery of enterprise IT initiatives that improve services to residents.

The role requires strong stakeholder management, strategic leadership, and ability to operate in a hybrid work environment with at least two onsite days per week.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field is required OR six (6) years of large-scale projects OR ten (10) years of experience.
• PMP certification is desirable.
• Experience with IT project management in large organizations or public sector is preferred.

Responsibilities

• Lead complex, multi-year IT modernization projects from planning through implementation.
• Define project scope, objectives, deliverables, timelines, budgets, and success metrics.
• Develop and maintain project charters, work plans, risk registers, and governance communications.
• Ensure projects are delivered on schedule, within budget, and aligned with priorities.
• Oversee system integrations, testing, UAT, deployment, and production readiness.
• Coordinate modernization efforts across telecommunications, cloud, ServiceNow, and enterprise apps.
• Manage vendor relationships and contractual deliverables.
• Lead governance and continuous improvement of project management practices.

Skills

Project management

Stakeholder management

Leadership

Communication

Vendor management

Education

Bachelor's degree in Computer Science or Information Technology

PMP certification

Tools

ServiceNow

Cisco voice and contact center

Job description

City and County of San Francisco’s Department of Technology is seeking a Senior IT Project Manager to lead complex modernization programs. You will guide cross‑functional teams, manage vendors, and ensure on‑time, on‑budget delivery of enterprise IT initiatives that improve services to residents.

The role requires strong stakeholder management, strategic leadership, and ability to operate in a hybrid work environment with at least two onsite days per week.