Senior IT/OT Program Manager — Remote

JOHNSON SERVICE GROUP; Town of Oyster Bay (NY); On-site; USD 120,000 - 160,000; Full time

Job description

Position Summary

Johnson Service Group is hiring a Senior Project Manager (IT / OT) Location: Bethpage, NY (11714) – Remote *** Will travel within Client’s territory and must have reliable transportation. This position will be mostly remote. During the first week, majority of time working will be from the Bethpage, NY office for project orientation. The PM will serve in a programmatic leadership role for a mission critical utility facility with extensive IT and OT system requirements. This pivotal role involves managing dynamic teams supporting customers both on-site and remotely. Will oversee the entire program and will provide customer support from concept, through implementation and transition to go-live and for ongoing support, ensuring strategic alignment with business objectives. Must have extensive experience in IT and OT on-premises systems and services, and a solid track record in financial management including budgeting and forecasting. Must have professional certifications in project management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully and effectively, an individual must be able to perform each essential duty satisfactorily.

Other related duties may be assigned.

• Strategically guide the program, tracking schedules to ensure timely delivery within budget and meeting customer standards and contractual obligations.
• Lead, mentor, and manage diverse managed team of IT and OT professionals, fostering an environment of professionalism, innovation, and excellence.
• Partner with customer Program Management, finance, and Customer’s contract and procurement management to ensure effective program support, with a focus on customer satisfaction and service integrity.
• Direct the technical strategy and establish best IT/OT Service practices.
• Encourage a culture of continuous learning and improvement, keeping ahead of industry trends and integrating new technologies and methodologies as appropriate.
• Maintain clear communication across all teams and departments, ensuring strategic alignment with broader company goals and priorities.
• Display adaptability by taking on additional responsibilities as needed, proactively responding to changing business and management demands.
• Respond to customer inquiries and related correspondence.
• Provide input to schedulers, procurement and contracts for look-ahead coordination, and manage staffing to ensure customer satisfaction and schedule compliance.
• The managed program will involve the implementation of 60+ systems so multi-tasking will be required.
• The customer requires weekly reports and in-depth knowledge on any of the multitude of systems being implemented.
• Will travel within Client’s territory and must have reliable transportation. Must have a valid driver’s license and a clean driving record. Responsible for maintenance and fees of the transportation vehicle.

PREFERRED QUALIFICATIONS

• Preferred certifications include Project Management Professional (PMP), Experience in working with OT and IT based technologies for a large electric utility.
• Knowledge of programmatic processes such as ITIL, SPI, and EVM.
• Experience in support of the Utility Industry Working knowledge of how schedules work with ability to interpret and use Gantt chart-based data from such tools as P6 and MS Project.
• Ability to track multiple tasks over long periods of time ensuring customer change management and business rhythms are not disrupted.
• Proficient in managing hybrid teams with Customer, TRC and contracted personnel.
• Demonstrated success in delivering complex managed services on time and within budget.
• Excellent written and verbal communication skills with the ability to working alongside other program management to transform business requirements into high-quality service solutions.
• Outstanding leadership and team-building capabilities, skilled at motivating and guiding teams through complex customer environments and business cycles.
• High degree of adaptability, capable of shifting focus to meet evolving business and management needs.
• Strategic and analytical thinker with the capacity to make data-driven decisions and address challenges efficiently.
• Capable of maintaining a high energy level to handle a dynamic, fast-paced workload.
• Excellent organizational skills.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science, engineering, or related field.
• Master’s degree preferred.
• Minimum of 10 years in IT or OT Services Support, with extensive experience in developing custom solutions and providing high level customer satisfaction.
• At least 5 years in a leadership role managing diverse, multidisciplinary teams.
• Experienced in creating and managing team budgets and financial forecasting.

Benefits

• medical
• dental
• vision
• life insurance options
• short-term disability
• 401(k)
• weekly pay
• and more

Equal Opportunity Employer

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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