Senior IT Ops Analytics & Problem Management Lead

Metropolitan Transportation Authority (MTA); New York (NY); Híbrido; USD 142.000 - 168.000; Tempo integral

Benefícios oferecidos por esta vaga

Telework 1 day per week

Resumo da vaga

Metropolitan Transportation Authority (MTA) seeks a Principal for IT Operations Analytics and Problem Management to coordinate enterprise analytics and problem management across IT. You will leverage Power BI, ServiceNow reporting, CMDB data, and Python to drive data-driven insights, dashboard development, and performance metrics.

Hybrid work with one telework day per week. The role emphasizes root-cause analysis, cross-team collaboration, and continuous improvement of IT service delivery within

Qualificações

• Bachelor’s degree in a related field.
• 10+ years of experience in data analysis with reporting responsibilities.
• At least two certifications in current platform/domain (e.g., cloud, IT service domains).

Responsabilidades

• Design, develop, and maintain Power BI solutions with DAX, M, SQL, VBA.
• Build end-to-end analytics by creating data models and ETL pipelines.
• Develop visually effective Power BI dashboards and automate Excel analytics.
• Lead Problem Management processes and coordinate root cause analysis.
• Provide data-driven insights to improve service reliability and IT performance.

Formação

Bachelor's degree in Computer Science, Information Systems, or related field

Ferramentas

Power BI

Excel VBA

ServiceNow reporting

CMDB data analysis

SQL

Python

Azure

Descrição da vaga

Metropolitan Transportation Authority (MTA) seeks a Principal for IT Operations Analytics and Problem Management to coordinate enterprise analytics and problem management across IT. You will leverage Power BI, ServiceNow reporting, CMDB data, and Python to drive data-driven insights, dashboard development, and performance metrics.

Hybrid work with one telework day per week. The role emphasizes root-cause analysis, cross-team collaboration, and continuous improvement of IT service delivery within