Operations Analytics & Problem Management Fellow

Metropolitan Transportation Authority

New York (NY)

On-site

USD 26,000 - 29,000

Full time

3 days ago

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Job summary

Metropolitan Transportation Authority is seeking an Operations Analytics & Problem Management Fellow (Undergrad) for Spring, onsite at 2 Broadway, NYC. The role focuses on data analysis, incident and problem management, and operational reporting, with exposure to AI and automation initiatives.

The assignment runs for at least 12 months and emphasizes hands-on analytics, dashboards, and collaboration with IT Ops teams.

Qualifications

Proficiency in Microsoft Office Suite is a must.
Organizational, analytical and communication skills are required.
Ability to analyze information from multiple sources and identify trends.
Ability to work under pressure and prioritize tasks effectively.
Independent worker who also collaborates well with a team.
Strong attention to detail and accuracy.
Interest in IT operations, data analytics, AI, automation, or process improvement.
Familiarity with Excel, Power BI, ServiceNow, data analysis, or automation is a plus.

Responsibilities

Analyze P1/major incident information to identify recurring issues and PM candidates.
Review incident data, timelines, and supporting information for trends.
Support assessment and disposition of the existing Problem backlog.
Track Problem records, RCA actions, owners, and due dates.
Prepare and validate data for IT operational reporting.
Support Power BI dashboards, reports, and metrics.
Assist with data-quality reviews and gap identification in IT data.
Support AI, automation, and process improvement initiatives in reporting.