Senior IT Operations Support Specialist

Kelly Science, Engineering, Technology & Telecom; Manatí (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking a Senior IT Operations Support Specialist to serve the North region. You will provide operational IT support for manufacturing and QA systems and oversee validation for critical systems such as Syncade and LIMS.

The role requires a BS in Science/IT/Engineering and at least 5 years in pharma/manufacturing ops or software development, with expertise in automation, lab systems, and regulatory compliance. Shift flexibility is required.

Qualifications

• BS in Science, Computer/Information Technology or Engineering.
• Minimum five years in pharma/manufacturing ops or software development environment.
• Five years in process automation, lab systems, IS and CSV.
• Experience with validation of computerized systems in pharma production.
• Knowledge of SDLC, change control and FDA/EMEA 21 CFR Part 11.
• Experience designing/implementing infrastructure, MES and Quality Systems.
• Familiarity with Maximo CMMS, TrackWise QMS and related tools.
• Knowledge of Windows, relational databases (Oracle, SQL).
• SAP/R3 highly desirable.
• Excellent English/Spanish communication skills.

Responsibilities

• Provide operational IT support for Manufacturing, Labs/QA, Facilities and Utilities.
• Monitor and manage mission-critical systems (e.g., Syncade, LIMS, network, devices).
• Lead the validation team in design, development and execution of validation plans.

Skills

Industrial IT operations

Compliance knowledge

Communication (English/Spanish)

Shift flexibility

Education

BS in Science/IT/Engineering

Tools

Maximo CMMS

TrackWise QMS

DCA DMS

Oracle/SQL databases

SAP/R3

Job description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Senior IT Operations Support Specialistto work inthe North region. With us, it’s all about finding the job that’s just right.

This job might be an outstanding fit if you have:

• BS in Science, Computer/Information Technology or Engineering.
• Five (5) years of experience in pharmaceutical/manufacturing operations or a software development environment.
• Five (5) years of combined experience in process automation or laboratory systems, information systems, and computerized systems validation.
• In-depth knowledge of the science and computerized systems involved in the design, installation, commissioning, and validation/qualification of computerized systems as applied to a pharmaceutical production environment.
• Proficient knowledge of computer system development life cycle concepts, change control systems and FDA and EMEA regulatory requirements, including 21 CFR Part 11.
• Broad experience in the design, development and implementation of infrastructure, MES and Quality Systems.
• General knowledge in applications such as: Maximo CMMS, TrackWise QMS, DCA DMS, Data Historian and laboratory systems.
• Knowledge of Computerized Equipment/Operating Systems: Client Server environment, Windows, Relational Databases: Oracle, SQL, etc.
• Knowledge of SAP/R3 highly desirable.
• Excellent communication skills (oral, written and reading) in Spanish and English
• Willing to work irregular hours, rotating shifts, weekends and holidays, when necessary. Available to work in the 2nd, 3rd or weekend shifts and willing to work flexible hours, changing shifts (rotational work shifts), nights and weekends as required per business needs based on business needs .

Job Summary: Accountable for providing operational IT support on computerized systems in the Manufacturing, Laboratories/QA, Facilities and Utilities areas, including the monitoring and management execution of operational site mission-critical systems (like: Syncade, Laboratories Information Management System, Network, Communication Devices and stand-alone computers). Also accountable for leading the validation team in the design, development, and execution of validation plans and protocols for the systems in scope.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.