Operations Analyst III — Hybrid IT, Lead Projects

Munger, Tolles & Olson, LLP; Los Angeles (CA); Hybrid; USD 125,000 - 175,000; Full time

Job summary

Munger, Tolles & Olson LLP is seeking an Operations Analyst III in Los Angeles for a full-time, exempt role with a hybrid schedule (in-office 2 days as arranged). The position focuses on troubleshooting, evaluating technology usage, and managing application lifecycles across Exchange 365, iManage, and SQL in a hybrid setup.

Ideal candidates have 6+ years of technical experience in large networks, strong project management and communication skills, and a willingness to travel up to 10% while

Qualifications

• High school diploma or GED required.
• 6+ years of related technical experience with large (>300 users) networks.
• Strong project management skills running organization-wide and large-scale projects.
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Ability to interact effectively and professionally with all levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.
• Strong written and verbal communication skills.
• Ability to travel up to 10% of the time, at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to be available, as needed, to work extended hours, nights, weekends and rotating escalation duties.

Responsibilities

• Troubleshoot application errors, define scope and determine and implement possible solutions in a timely manner.
• Continuously evaluate Firm’s use of technology and internal processes, evaluating for possible improvements.
• Manage and perform initial, ongoing, and upgrade related testing for Firm applications.
• Manage application product lifecycle and plan for changes.
• Provide escalation support and after-hours second level support to the Help Desk and/or users.
• Provide support to team members on projects and tasks.
• Manage and maintain all aspects of Microsoft Exchange 365 in a hybrid architecture.
• Manage and maintain all aspects of iManage and SQL in a hybrid architecture.
• Deploy and integrate new applications and systems to both local and remote systems.
• Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching schedule.
• Develop and maintain documentation related to all system support protocols and other responsibilities.
• Manage and perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
• Develop, maintain, and manage relationships with vendors and consultants related to Firm’s technologies.
• Lead the evaluation and decision-making process for Firm technologies.
• Own and lead Firm-wide projects with little supervision.
• Mentor and support the development of teammates.
• Assist with creation of training materials for Firm applications.
• Perform other duties as assigned.

Skills

Project management

Prioritization

Communication

Team collaboration

Technical aptitude

Travel readiness

Education

High school diploma or GED

Tools

Windows 10

Windows Server

Microsoft 365

Data ETL

Azure

iManage

SQL

Job description

Munger, Tolles & Olson LLP is seeking an Operations Analyst III in Los Angeles for a full-time, exempt role with a hybrid schedule (in-office 2 days as arranged). The position focuses on troubleshooting, evaluating technology usage, and managing application lifecycles across Exchange 365, iManage, and SQL in a hybrid setup.

Ideal candidates have 6+ years of technical experience in large networks, strong project management and communication skills, and a willingness to travel up to 10% while