Senior IT Operations & Security Engineer

First Rate; Arlington (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account contributions

Industry-leading 401(k) match

Profit sharing opportunities

Paid parental leave

Choice Paid Time Off (PTO)

Company-paid life and disability insu

Charitable giving, retreats, and long‑

Job summary

First Rate, headquartered in Arlington, Texas, seeks a Senior IT Operations Specialist to keep our technology secure, reliable, and running smoothly. On-site five days a week, you will own daily help desk operations, resolve complex issues, and support infrastructure, security, and projects.

You will administer Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, and Teams, ensuring user access, compliance, and security.

Qualifications

• 7–10 years of progressively responsible IT support, help desk, systems administration, network support, or closely related experience.
• Bachelor’s degree or equivalent in information technology, computer science, information systems, or related discipline.
• CompTIA A+ certification is required.

Responsibilities

• Own the daily help desk queue from intake through closure, including prioritization, troubleshooting, escalation, user communication, and resolution documentation.
• Provide Tier 1 through Tier 3 support for company devices, peripherals, conference-room technology, connectivity, and business applications.
• Complete employee onboarding, transfers, and offboarding, including device preparation, account changes, software installation, security configuration, and equipment recovery.
• Independently administer Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and related security platforms.
• Manage routine user, group, license, mailbox, permission, device-enrollment, compliance, and application-deployment requests with least-privilege.

Skills

IT operations

Help desk

Microsoft 365

Entra ID

Intune

Security

Network support

Asset management

Documentation

Ticketing

Education

Bachelor’s degree or equivalent

CompTIA A+ certification

Tools

SharePoint Online

Exchange Online

Teams

Job description

First Rate, headquartered in Arlington, Texas, seeks a Senior IT Operations Specialist to keep our technology secure, reliable, and running smoothly. On-site five days a week, you will own daily help desk operations, resolve complex issues, and support infrastructure, security, and projects.

You will administer Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, and Teams, ensuring user access, compliance, and security.