Senior IT Operations Leader: Cybersecurity & Vendors

HTC Global Services; Columbia (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

PTO & Holidays

401(k) matching

Life and Disability insurance

Professional development opportunities

Wellness programs

Job summary

HTC Global Services seeks a Senior IT Operations Manager to lead enterprise technology operations, cybersecurity coordination, and vendor management in a regulated financial environment.

You will drive service delivery, oversee MSP relationships, and coordinate with statewide shared-services. The role requires strong leadership, security acumen, and cross-functional collaboration to support long-range technology planning.

Qualifications

• 6+ years of progressive IT experience.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered via MSPs or vendors, including SLA and performance management.
• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.
• Bachelor's degree in a related field.
• Highly effective written and verbal communication skills.
• Ability to build and foster a team-oriented environment, exercise sound judgment with sensitive information, and prioritize work to meet deadlines.
• Availability for occasional after-hours work.
• Ability to pass a background and credit check prior to starting.
• Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and MSPs, ensuring vendor performance and accountability.
• Serve as the primary operations liaison to statewide shared-services providers.
• Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.
• Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Skills

Leadership

Vendor management

Cybersecurity operations

SLA management

Active Directory / Entra ID / Intune

Regulatory compliance

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

SAP

Job description

HTC Global Services seeks a Senior IT Operations Manager to lead enterprise technology operations, cybersecurity coordination, and vendor management in a regulated financial environment.

You will drive service delivery, oversee MSP relationships, and coordinate with statewide shared-services. The role requires strong leadership, security acumen, and cross-functional collaboration to support long-range technology planning.