Enterprise Program Manager

HTC Global Services; Columbia (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

PTO & Holidays

401(k) matching

Life and Disability insurance

Professional development opportunities

Wellness programs

Job summary

HTC Global Services seeks a Senior IT Operations Manager to lead enterprise technology operations, cybersecurity coordination, and vendor management in a regulated financial environment.

You will drive service delivery, oversee MSP relationships, and coordinate with statewide shared-services. The role requires strong leadership, security acumen, and cross-functional collaboration to support long-range technology planning.

Qualifications

• 6+ years of progressive IT experience.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered via MSPs or vendors, including SLA and performance management.
• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.
• Bachelor's degree in a related field.
• Highly effective written and verbal communication skills.
• Ability to build and foster a team-oriented environment, exercise sound judgment with sensitive information, and prioritize work to meet deadlines.
• Availability for occasional after-hours work.
• Ability to pass a background and credit check prior to starting.
• Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and MSPs, ensuring vendor performance and accountability.
• Serve as the primary operations liaison to statewide shared-services providers.
• Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.
• Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Skills

Leadership

Vendor management

Cybersecurity operations

SLA management

Active Directory / Entra ID / Intune

Regulatory compliance

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

SAP

Job description

Job Title : Senior IT Operations Manager – Cybersecurity & Vendor Management

Position Overview

Take on a senior IT leadership role overseeing enterprise technology operations, cybersecurity coordination, vendor performance, and service delivery in a regulated financial environment. This position serves as the second-in-command of an IT Division, working with IT leadership to maintain reliable technology services, strengthen security and compliance practices, and support long-term technology planning.

The role combines IT team leadership, managed-service provider oversight, statewide shared-services coordination, and enterprise system integration responsibilities.

What You'll Do / Key Responsibilities

• Oversee infrastructure, business application, and helpdesk services delivered by internal staff and managed service providers, ensuring vendor performance and accountability.
• Serve as the primary operations liaison to statewide shared-services providers.
• Participate in cybersecurity operations, including incident response, vulnerability management, risk assessments, and remediation.
• Support access control reviews, audits, and policy compliance.
• Oversee enterprise system integrations with SAP environments, financial institutions, and third-party systems.
• Track contract renewals and assist with IT procurement, budget monitoring, annual audits, reporting, and long-range technology planning.
• Supervise, develop, and direct IT staff as a member of the IT Division leadership team.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Required Qualifications

• 6+ years of progressive IT experience managing complex information technology functions.
• 3+ years of full-time supervisory experience in an IT environment.
• Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management.
• Leadership experience in cybersecurity operations, including incident response, vulnerability management, and risk assessment.
• Working knowledge of Active Directory, Microsoft Entra ID, and Intune.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Highly effective written and verbal communication skills.
• Ability to build and foster a team-oriented environment, exercise sound judgment and discretion with sensitive information, and prioritize work to meet deadlines.
• Availability for occasional after-hours work.
• Ability to pass a background and credit check prior to starting.
• Ability to lift and carry equipment weighing up to 50 pounds and bend, reach, and work under desks and in equipment areas as needed for hardware support.

Preferred Qualifications

• IT experience in state government, financial services, or other regulated environments, including audit, compliance, and risk management.
• Experience working within shared-services models in state government.
• Project management experience.
• Enterprise system and integration experience, including SAP, financial institution interfaces, and secure file transfer.
• IT procurement, contract management, and budget experience.
• One or more of the following certifications:
  • CISSP
  • CISM
  • CompTIA Security+
  • ITIL
  • PMP

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.