Senior IT Operations Lead - Onsite in VA

US Oncology Network-wide Career Opportunities; Blacksburg (VA); On-site; USD 54,683 - 84,129; Full time

Job summary

US Oncology Network-wide Career Opportunities seeks an experienced IT professional to support day-to-day desk-side and network operations onsite in Blacksburg, Virginia. The role collaborates with the Sr. IT Manager to implement plans and ensure robust hardware and software performance.

Responsibilities include guiding technicians, enforcing change management, ensuring SLA compliance, and coordinating with McKesson and local IT. A strong service mindset and security focus are essential.

Qualifications

• Associates degree in MIS or equivalent; six years of related IT operations experience required.
• Experience as supervisor or lead role preferred (minimum two years).
• Project management experience a plus.

Responsibilities

• Provide technical guidance and high-level assistance to technicians, acting as escalation point.
• Support system access security and user capabilities.
• Assist Sr. IT Manager in coordinating with McKesson and local IT.
• Enforce IT Change Management processes.
• Ensure SLA adherence and policy compliance across supported disciplines.
• Review hardware/software purchases and upgrades.
• Provide performance feedback and help manage projects and tasks.

Skills

Technical guidance

Escalation point

Incident management

Windows administration

Networking

Customer service

Communication

Education

Associate degree in MIS or equivalent

Tools

MS Office

Windows OS

Antivirus software

Browsers

ERP systems

Remote access tools

Job description

US Oncology Network-wide Career Opportunities seeks an experienced IT professional to support day-to-day desk-side and network operations onsite in Blacksburg, Virginia. The role collaborates with the Sr. IT Manager to implement plans and ensure robust hardware and software performance.

Responsibilities include guiding technicians, enforcing change management, ensuring SLA compliance, and coordinating with McKesson and local IT. A strong service mindset and security focus are essential.